Digital Marketing Account Coordinator

Job Details

Transform Ideas Into Impact At Elite Digital

Imagine being part of a visionary team where your contributions directly shape the digital landscape and drive tangible business success.

At Elite Digital, we don’t just adapt to digital trends—we spearhead them. Join our group of forward-thinkers and industry leaders as we deliver groundbreaking digital marketing solutions across diverse sectors.

Elite Digital is the perfect place for those eager to challenge the status quo and experience meaningful professional development.

Here, innovation meets impact in a supportive atmosphere that nurtures creativity and fosters collaboration. Step into a role where you can truly make a difference and supercharge your skills with Elite Digital.

Job Summary
Under the supervision of the Account Manager or Supervisor, the Digital Marketing Account Coordinator provides overall day-to-day customer service and support to ensure the effective execution of customer objectives in marketing and advertising campaigns.

The position encompasses administration, project tracking duties, research and handling budgets.

They will aid the account managers with client-focused initiatives to ensure high-level task execution and client satisfaction deliverables.

This position will also involve work to support CPG brand companies and associated contest and fulfillment duties.

Key ResponsibilitiesAccount Coordination

• Compose client correspondence, creating presentations and maintaining contact lists.
• Receive guidance and feedback from the account manager to ensure all client needs and expectations are abided by
• Work closely with the accounts team and internal teams to best meet client needs
• Assist in supporting to manage small to medium sized client accounts and maintaining strong relationships.
• Shadow account managers and participate in client meetings when appropriate
• Working with other members of the external and internal teams, managing all aspects of client operations
• Assist by providing support with administrative and operational functions and other aspects of the client accounts
• Participate in and actively contribute in weekly status meetings with senior account team members and produce meeting agendas and follow up reports
• Proactively engage in identifying business issues/challenges and bring forward solutions
• Update internal databases, project management systems, and other files with account information, tasks, and milestones.
• Ensure the timely and successful delivery of our solutions according to client needs and objectives
• Assist with challenging client requests or issue escalations as needed

Contest administration and fulfillment:

• Monitor all contest emails; responding to all questions or inquiries in a timely manner
• Select winners for all contests according to the contest rules
• Contact winners/gather information according to the contest rules
• Be organized (ex. creating trackers) and have excellent time management skills
• Create reports for clients with tight deadlines (typically sent on a weekly basis/date set by client)
• Shipment of the contest prizes:
• If ELITE is responsible for fulfillment: Send out prizes (either through online purchases or shipping from the office
• If a 3rd PARTY is responsible for fulfillment: Send out order files periodically (with password protected file and/or through the file transfer portal)
• Assist with creation of copy, presentation or fulfillment spreadsheets and decks as required
• Winner verification process for any contests that require it (approve/reject submission for receipts or images uploads, etc)
• Periodically monitor contest websites to ensure user flow is working and communicate if maintenance is required to upkeep the website
• Assist with the setup and monitoring of tasks for other departments that relate to contest development, design and analytics
• Collaborate with the Account Managers and Account Supervisor on task status for reporting, winner fulfillment and timelines

EDUCATION & TRAINING

• Recent graduate in Marketing, Business, or a related field from an accredited college or university.

EXPERIENCE, SKILLS & COMPETENCIES

• Experience working in digital marketing; ie. Internship or similar roles.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Proficiency in Google Workspace and marketing software/tools.
• Basic understanding of social media platforms and digital marketing KPIs.
• Ability to handle multiple projects simultaneously and meet deadlines.
• Experience in customer service (food and beverage/retail), account and/or project coordination are a plus.

Benefits

• Hybrid Work Model: Primarily remote with in-office days once a week.
• Fun Office Environment: Our workspace is designed for enjoyment and collaboration, featuring games like pool, table tennis, and foosball. Relax or brainstorm in themed meeting spaces, including a grassy park area with hammocks, creating a comfortable and enjoyable atmosphere to enhance creativity and productivity.
• Comprehensive Health & Wellness Plan: Includes a Health Spend Account, Employee Assistance Program, and Travel Insurance.
• Flexible Health Day Policy: Prioritizing your physical and mental health wellness
• Home Office Subsidy: Financial support to enhance your remote work setup.
• Flexible Hours: Designed to enhance work-life balance, acknowledging the importance of how personal satisfaction enhances overall job fulfillment.
• Monthly Catered Lunches: Enjoy company-wide gatherings with lunch provided.
• Holiday Time Off: Over and above paid vacation, Elite sponsors time off over the winter holidays to relax and recharge.
• Social Events: Engage in both virtual and in-person company events to stay connected and foster meaningful relationships.

Commitment To Inclusion

We are dedicated to fostering a diverse and inclusive workplace. We encourage applications from all qualified individuals and offer accommodations throughout our recruitment process.

Join our vibrant team and thrive in a flexible, supportive environment that values your well-being and professional growth!