CRM & Loyalty Coordinator

If you love beauty, you’re in the right place.

As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.

Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.

CRM & Loyalty Coordinator

Role Overview

The role of CRM & Loyalty Coordinator delivers a great opportunity to work on the implementation of an industry leading CRM and Loyalty programme. Reporting into the CRM & Loyalty Manager you will play a pivotal role in supporting the development of new CRM strategies, with a specific focus on delivering growth for our brand partners, as well as engaging our top tier customers. You will be executing plans using traditional routes to the customer, as well as supporting the development of CRM innovation.

We are looking for an individual who understands the importance of the Space NK customer and wants to champion their needs on a daily basis. To be successful in this role you will need to be highly organized, with a great work ethic and not intimidated by managing multiple projects at once. You will have strong Microsoft Office skills and enjoy pulling together presentations that bring our campaigns to life for internal and external stakeholders. A passion for beauty retail would be beneficial, however previous experience in this field is not a requirement.

Key Responsibilities

• Turn brand insights into innovative campaigns that will drive growth for our brands

• Responsible for setting up targeted promotions and customer segmentation groups in our CMS (Salesforce) and CDP (Optimove)

• Briefing internal creative teams on copy, design and creating shoot briefs

• Coordinate external vendors to create campaign assets, including print and email

• Work with wider CRM team to devise audiences for campaigns, events and other targeted activity

• Work collaboratively with the Digital Trading Team to execute targeted campaigns

• Work collaboratively with our category teams (buyers) to develop brand growth plans

• Managing the day to day running of BAU CRM campaigns that impact our top tier customers

• Work with the Ecomm team to improve customer journeys and engagement with the loyalty programme, with a specific focus on the experience for our top tier customers

• Identify new opportunities to engage with our top tier customers, constantly striving to enhance their experience

• Assists in reporting & insights

Skills required

• Ability to listen and take direction on a variety of tasks

• Highly organised with meticulous attention to detail

• Excellent time management skills

• Excellent communication skills

• Strong Microsoft Office skills

• Must be adaptable, flexible and a team player

• Confidence to liaise with various stakeholders

• Proactive with ‘can-do’ attitude

• A self-starter with the energy and determination to deliver results

• Entrepreneurial spirit comes naturally and you enjoy coming up with fresh, creative ideas, not afraid to drive change in ways of working

• Whilst a technical understanding of CRM systems would be beneficial, this is not a prerequisite for the role

Please note that only successful candidates will be contacted.

All applicants must have the right to live and work in the UK.

If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website.

Space NK are an equal opportunities employer.

How We Will Use Your Information

We will use the information you provide to us with your job application to help us process your application for the specific job you have applied for. If you apply speculatively, we will process your application for the job/relevant business area that you detail within your email.

Please note that our current system does not use an automated filtering system.

All applications made via the website, through a third-party website or in-store will be kept on file for a period of 12 months.

This information will be retained and used to assess your suitability to similar positions that may arise in the future, or if the initial vacancy becomes live again during the 12-month period. If you would prefer us to not hold your information on file/ you wish to be ‘forgotten’ if you are not offered a position with Space NK, please email your ‘right to be forgotten’ to our recruitment email address with RIGHT TO BE FORGOTTEN as the title of the email. We will always inform you when we have deleted your application details, otherwise we will treat your application as consent to us holding this information.