Social Media Listening Manager

We are seeking an experienced Social Media Listening Manager with a strong background in social intelligence, digital analytics, and social media monitoring to support enterprise-wide brand and reputation initiatives. The successful candidate will work closely with cross-functional teams across marketing, communications, and business functions to monitor social conversations, generate actionable insights, and support strategic decision-making through data-driven reporting.

This role is ideal for a proactive, analytical professional who thrives in fast-paced digital environments and is comfortable managing social listening platforms, identifying emerging trends, and translating complex data into meaningful business recommendations.

Location: Canada (Remote )
Contract Length: 14 Months
Hours: 9 AM–5 PM Local Time

• Build, maintain, and optimize social listening queries, dashboards, alerts, and tagging frameworks across enterprise social listening platforms.
• Monitor brand, competitor, and industry conversations across social media channels to identify trends, emerging narratives, and reputational risks.
• Analyze social media activity and provide timely escalation of issues, spikes, and trends with appropriate business context and recommendations.
• Produce recurring weekly and monthly reporting on sentiment, conversation volume, share of voice, themes, and campaign performance.
• Support ad-hoc reporting requests related to campaigns, announcements, crises, and major events requiring rapid-turn analysis.
• Deliver actionable insights that connect social media activity to business impact and strategic recommendations.
• Contribute to scorecards and reporting initiatives supporting enterprise social media and brand performance objectives.
• Manage and maintain dashboards, alerts, automation processes, documentation, and activity logs to ensure consistency and operational continuity.
• Ensure reports and records are properly maintained within enterprise repositories including SharePoint and OneDrive.
• Participate in emergency or rotational on-call support related to social media monitoring and escalation activities.
• Identify opportunities to improve operational efficiency, automation, reporting scalability, and overall social intelligence capabilities.
• Collaborate closely with enterprise social media, marketing, communications, and business stakeholders within a highly visible environment.

• 3+ years of progressive experience in social listening, social intelligence, digital analytics, or social media insights roles.
• Proven experience monitoring and analyzing social media conversations, sentiment, competitor activity, and digital engagement trends.
• Strong understanding of the digital and social media landscape across major social platforms.
• Hands-on experience with social listening and reporting tools such as Sprinklr, Brandwatch, Synthesio, or similar platforms.
• Strong analytical and data mining skills with the ability to identify trends and derive actionable insights.
• Demonstrated ability to translate complex data into concise, business-focused recommendations and reporting.
• Experience building dashboards, alerts, tagging structures, and reporting frameworks within social intelligence tools.
• Strong organizational skills with the ability to manage multiple priorities and deliverables simultaneously.
• Excellent written and verbal communication skills with strong stakeholder management abilities.
• Ability to work independently within a remote or virtual team environment while proactively escalating issues and managing priorities.

Preferred

• Previous experience within financial services, banking, or other highly regulated industries.
• Bilingual French and English communication skills.
• Experience supporting enterprise brand reputation management, crisis monitoring, or campaign analytics initiatives.
• Familiarity with SharePoint, OneDrive, and enterprise documentation management practices.
• Experience supporting cross-functional marketing, communications, or corporate affairs teams.

• Post-secondary degree in Marketing, Communications, Analytics, Business, Digital Media, or related discipline.