Social Media Coordinator

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

We are seeking a collaborative, strategic, and deeply creative Social Media Coordinator. In this role, you will deliver exceptional community experiences, drive cutting-edge engagement strategies, and support end to end content production and publishing across all of our social platforms.

Main Activities & Responsibilities:

• Social Media Management & Publishing : Manage and execute the content calendar. Optimise content for platform algorithms, jump on real time memes/trends, and use Sprout Social for social listening and competitor analysis.
• Content Production Support : Edit and optimise visual assets. You’ll use Canva for quick edits, Adobe Creative Suite for advanced design, and CapCut/mobile tools for trending video formats, adapting global trends to local humour.
• Community Management : Own day to day engagement across all social media platforms. Build relationships with brand advocates, monitor brand sentiment, and partner with Customer Service for seamless issue resolution.
• Analytics, Insights & Reporting : Generate comprehensive reports via Sprout Social, track community health metrics, and present monthly performance reviews with actionable recommendations.

Key Skills & Capabilities:

• Proven success in social media and community management, with a track record of improving engagement metrics and managing brand reputation.
• Advanced knowledge of Sprout Social (publishing, custom reporting, and social listening).
• High proficiency in Canva, intermediate skills in Adobe Creative Suite (Photoshop, Premiere Pro), and experience with mobile editing tools (CapCut).
• A deep understanding of the Australian retail landscape, lifestyle, trends, and communities.
• Strong grasp of changing social media algorithms, best practices, and review/reputation management platforms.
• Bachelor’s degree in Marketing, Communications, Digital Media, or a related field.

Why Join Us?

• Work on behalf of a leading Australian brand
• Collaborate with brilliant marketing minds across the business and watch your ideas come to life
• Access an unlimited mental health and well-being platform, empowering you to stay balanced and thrive both personally and professionally.
• Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands

If you're buzzing with creativity, loaded with social media savvy, and ready to be the heart of a leading brand's online presence, hit 'Apply Now'!

About Probe CX

Probe CX is a global business of 9,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.

How to Apply?

Click on ‘Apply Now’. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We’re happy to accommodate.

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.

We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!