Social Media Content Moderator

Job DetailsLevel: EntryJob Location: Provo, UT 84601Salary Range: $17.00 - $19.00 HourlyJob Category: Customer Service

We are seeking a thoughtful, detail-oriented Social Comment Moderator to support engagement across multiple brands and social media platforms. In this role, you will help shape the online voice of our brands by responding to user comments, maintaining a safe and welcoming community, and identifying opportunities to improve messaging and engagement strategies.

The ideal candidate is adaptable, communicative, and comfortable working in a fast-paced, ever-changing digital environment.

Key Responsibilities

Moderate and respond to comments across multiple brand accounts, ensuring all communication aligns with each brand’s voice, tone, and values

Craft thoughtful, engaging responses that provide clear, relevant information and encourage positive interaction

Apply brand guidelines and moderation standards consistently when reviewing and responding to user-generated content

Identify and escalate potential concerns, including inappropriate, harmful, or sensitive content, in a timely manner

Proactively contribute to the prevention and removal of offensive or non-compliant content

Incorporate feedback quickly and effectively, continuously improving response quality and alignment with brand expectations

Monitor trends in user feedback and flag opportunities for the marketing team to refine messaging, campaigns, or content strategies

Exercise sound judgment in determining the appropriateness of comments and responses

Attend and actively participate in regular team meetings, contributing insights and feedback.

Maintain confidentiality when handling sensitive information or internal processes.

Qualifications

Strong collaboration skills with a positive, team-oriented

Solid understanding of major social media platforms and online community

Excellent written and verbal communication skills, with a strong attention to tone and

Exceptional listening skills and the ability to interpret intent behind user

High level of attention to detail and ability to catch subtle issues or

Strong organizational and time management skills, with the ability to manage multiple tasks and priorities

Adaptability and comfort working in a fast-paced, evolving environment

Resourcefulness and problem-solving ability, especially when navigating ambiguity

Openness to feedback, with the ability to apply it constructively to improve performance

Ability to quickly learn new tools, systems, and workflows

Proficiency in Microsoft Office and Google Workspace

Professional Expectations

Demonstrate accountability by taking ownership of assigned tasks and responsibilities

Execute work with energy, consistency, and a commitment to quality

Communicate clearly and share relevant context with team members and leadership

Contribute to a culture of candor, respect, and continuous improvement

Actively participate in achieving individual and team goals

Qualifications

Proficiency in reading, writing, and speaking English required

Additional language skills are a plus

Experience in social media, content moderation, customer engagement, or a related field is preferred

Physical demands - Must be able to sit or stand at a desk for extended periods of time.

Position type and expected hours of work - Regular full-time, 40 hours per week.

Travel required -

Required education and experience

Preferred education and experience

Bachelor’s Degree in a business-related field

Familiarity with Angel, the Angel Guild, and our body of work (films, series, and other projects).

Familiarty with AI

Work authorization - Must be authorized to work in the United States.

Angel is an Equal Opportunity Employer:

At Angel Studios, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.

Applicants have Federal employment law rights. For more information about these protections, please review the following official posters:

https://www.dol.gov/agencies/whd/posters/fmla

https://www.eeoc.gov/poster

https://www.dol.gov/agencies/whd/posters/employee-polygraph-protection-act