Senior Marketing Automation Specialist

About the Role

As a Senior Marketing Automation Specialist, you'll play a key role in shaping how we engage with customers through digital communications. Working within the Digital Sales & Channels team, you'll lead the execution and optimisation of marketing automation initiatives, ensuring customers receive timely, personalised, and meaningful interactions across email, SMS, push notifications, and other digital channels.

This role combines technical expertise with strategic thinking. You'll collaborate closely with teams across Product, Marketing, Data, Technology, Risk, and Operations to deliver impactful campaigns, optimise customer journeys, and ensure our marketing technology ecosystem operates effectively and reliably. You'll also play a key role in audience segmentation, testing, platform optimisation, troubleshooting, and continuous improvement initiatives that enhance both customer and business outcomes.

About You

You're an experienced marketing automation professional who thrives at the intersection of data, technology, and customer experience. You have a strong background working with enterprise marketing automation platforms and customer data environments, and you're passionate about creating personalised, data-driven customer communications that deliver measurable results.

You bring strong technical capability, including experience working with marketing technology platforms, customer segmentation, customer data platforms, and CRM systems. You're comfortable working with complex data sets, troubleshooting technical issues, and managing multiple priorities in a fast-paced environment. Your attention to detail is second to none, and you're committed to delivering high-quality outcomes.

Just as importantly, you're a collaborative team player who enjoys building strong stakeholder relationships and working cross-functionally to solve problems. You approach challenges with curiosity, a growth mindset, and a focus on continuous improvement, always looking for new ways to enhance customer experiences and deliver business value.

About us

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our perks

At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.

Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:

• Flexible working arrangement - Balance your work and personal life with ease.
• Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
• Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
• Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
• Purchase additional annual leave - Need more time off? You can buy extra leave days.
• Discounted private health insurance plan - Take care of your health with our special rates.
• Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
• Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
• Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!

How to apply

To apply for this role, follow the links.

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications.