Insights Manager (Maternity Cover)

Company Overview

Pulsar Group Plc is a tech innovator, delivering high-quality SaaS products that address the fundamental business needs of clients in the marketing and communications industries. We combine AI technologies with human expertise to analyse data and create insights to understand what has an impact on an organisation and its key audiences – from customers to stakeholders, politicians to influencers and the media.

The evolving Pulsar Group portfolio includes Isentia, the market-leading media monitoring, intelligence and insights solution provider; Pulsar, the most advanced audience intelligence and social listening platform; Vuelio, which provides monitoring, insight, engagement and evaluation tools for politics, editorial and social media in one place; and ResponseSource, the network that connects journalists and influencers to the PR and communications industry.

Pulsar Group is an AIM-listed SaaS provider with over 800 employees across 10 countries. Our technology is used by 6,000 organisations every day, from global blue-chip enterprises and communications agencies to public sector organisations and not-for-profits.

Role Overview

This is a 12-month fixed-term maternity cover role working across our Vuelio brand, covering our current Insights Manager while she's on leave. The Insights Manager is the frontline lead for our Insights team: managing three Insights Executives day to day, while also directly owning a portfolio of our own high-profile client relationships.

Client delivery is a central part of the role. You'll be responsible for the quality and consistency of our media analysis reporting, the smooth onboarding of new clients, and supporting the growth of existing accounts - working closely with the commercial team to spot and act on opportunities for renewal, upsell and retention.

You'll manage the workflow of the three Insights Executives reporting to you, coordinating with production teams to ensure reports are delivered on time and to a high standard, and providing the guidance, training and quality control that keeps the team performing well.

We're developing new tools that will change how the team works day to day. Ownership of that transformation sits with the Insights Operations Director, but you'll play a part in making sure your team adopts the new ways of working smoothly.

You'll report to our Insights Operations Director, who leads the wider Insights function.

Key Responsibilities

Team Leadership & Workflow

• Manage the workflow of the three Insights Executives reporting to you, coordinating with production teams to ensure timely delivery of reporting.
• Provide guidance, training and feedback to the Insights Executives on client management, quality and best-practice measurement and evaluation.
• Quality control and distribution of reports to clients, ensuring consistently high standards across the team's output.

Client & Commercial Delivery

• Direct management of a portfolio of high-profile clients, including some hands-on production of media analysis where needed.
• Implementation of client briefs to set clear expectations internally and externally.
• Confident presenting analysis and recommendations to clients, including senior communications stakeholders.
• Support commercial growth activity and opportunities, working closely with the commercial team on renewal, upsell and retention.
• Bring a commercial mindset to the team's day-to-day activity — staying alert to opportunities and risks around growth, retention and efficiency, and flagging these to the Insights Operations Director

Onboarding & Standards

• Ensure all new clients are properly onboarded and that reports continue to meet best-practice media measurement and evaluation standards.

Transformation Support

• Support the team's adoption of new tools impacting day-to-day workflow, feeding back issues and ideas to the Insights Operations Director, who owns the wider transformation.

All staff have a responsibility and an essential role to play in safeguarding Pulsar Group’s information and that of its customers. You are required to take all reasonable steps to comply with the Pulsar Group Information Security Policy and the policies and processes outlined in the Pulsar Group Information Security Management System (ISMS).

We can all play a part in creating the inclusive and diverse environment that enables us to do our best work through being welcoming to others, considerate of difference, responsible in our behaviour, constructive in disagreement and open to learn.

Profile

Desired experience includes:

• Available to begin work on 1 December 2026
• Minimum of three years' experience in Media Analysis, Insights Management or Account Management.
• Line management or team leadership experience, ideally managing a small team.
• Strong Excel, Google Sheets and PowerPoint skills, with good general IT proficiency and confidence picking up new platforms and software tools .
• Experience in, or knowledge of, the PR and Communications industries.
• Project management experience.
• Client / account management experience, including managing high-profile relationships.
• Confidence adapting to new tools and ways of working as the team's processes evolve.

We know that innovation thrives in teams where diverse points of view come together to solve hard problems. As such, we are explicitly seeking individuals who will bring diverse life experience, diverse educational background, diverse culture, and diverse work experience. Please be prepared to share with us how your perspective will bring something unique and valuable to our team.

Salary & Benefits

Salary: Up to £40,000 depending on experience (12-month fixed-term contract) plus a 10% performance based bonus.

• 25 days holidays + 8 public holidays
• Day off on your Birthday
• Hybrid working (2-3 days a week in the office)
• Life Assurance (up to 4x salary)
• Opt-in Private Healthcare
• Access to self-paid Dental Insurance
• Other benefits such as Perkbox (for discounts), Cycle Scheme, Season Ticket Loans, a Workplace Nursery scheme and SmartHealth (for access to private GP appointments as well as a range of health and wellbeing services).