CRM Product Manager with Microsoft Dynamics

Position Overview

We are seeking an experienced CRM Product Manager with strong expertise in Microsoft Dynamics CRM and exposure to Adobe Experience Platform (AEP) / Adobe Experience Cloud.

The ideal candidate will have a strong background in CRM product strategy, roadmap development, requirements gathering, stakeholder management, Agile delivery, and cross-functional leadership. Experience integrating or working with Adobe CRM and customer experience technologies is highly preferred.

Required Qualifications

• 10+ years of Product Management / Project Management experience.
• Strong experience in CRM Product Management.
• Strong hands-on experience with Microsoft Dynamics CRM / Dynamics 365.
• Experience with Adobe Experience Platform (AEP), Adobe Experience Cloud, or Adobe customer experience/CRM solutions.
• Experience gathering, analyzing, and prioritizing business requirements.
• Experience defining product roadmaps, product vision, and managing product backlogs.
• Strong understanding of CRM implementation, integrations, and customer data workflows.
• Experience working with business stakeholders, architects, developers, QA, and technical teams.
• Strong experience working in Agile/Scrum environments.
• Excellent communication, leadership, presentation, and stakeholder management skills.

Key Responsibilities

CRM Product Strategy

• Lead end-to-end CRM product strategy, roadmap, and delivery.
• Define product priorities based on business objectives, customer needs, and technical capabilities.
• Manage product backlogs, features, user stories, and release priorities.
• Identify opportunities to improve CRM capabilities, customer engagement, and business processes.

Requirements & Solution Delivery

• Gather and analyze business and functional requirements.
• Translate business needs into clear product requirements, user stories, and acceptance criteria.
• Collaborate with architects, developers, QA, data teams, and business users to deliver CRM solutions.
• Support CRM integrations with Adobe platforms and enterprise applications.

Agile & Program Delivery

• Lead sprint planning, backlog refinement, sprint reviews, and other Agile ceremonies.
• Manage project timelines, risks, dependencies, issues, and deliverables.
• Coordinate release planning and production deployments.
• Ensure product releases meet business requirements, quality standards, and timelines.

Stakeholder Management

• Serve as the primary bridge between business stakeholders and technical teams.
• Provide regular status updates to leadership and key stakeholders.
• Facilitate workshops, requirement sessions, roadmap discussions, and solution reviews.
• Manage competing priorities and drive alignment across cross-functional teams.

Preferred Qualifications

• Strong experience with Adobe Experience Platform (AEP).
• Experience with Adobe Experience Cloud and customer experience solutions.
• Experience integrating Microsoft Dynamics 365 with Adobe platforms.
• Knowledge of CRM data models, customer journeys, identity, segmentation, and personalization.
• Experience with APIs, enterprise integrations, and cloud-based CRM platforms.
• Experience working with large-scale enterprise transformation programs.
• Product Management or Agile certifications are a plus.

Mandatory Requirements

• Work Authorization: USC / Green Card (GC) Only
• Microsoft Dynamics CRM / Dynamics 365 experience is required.
• Adobe Experience Platform (AEP) / Adobe Experience Cloud experience is highly preferred.
• Must have strong CRM Product Management experience.

This is a remote position.