CRM Executive

Company Description

Nine is Australia’s largest locally owned media company. Working at Nine, you’ll have access to a unique range of experiences and opportunities, helping drive the success of the country’s most trusted television, radio, digital and publishing brands.

Our content reaches almost every Australian - meaning what we do has real impact. We bring people together, celebrate the big moments, and capture the everyday ones.

Some of our most beloved brands have been part of Australian life for generations, and others - new on the scene - have already found their place firmly in our lives. We’re evolving and we need people like you to bring new ideas, innovate and make your mark.

Job Description

As part of Nine Publishing, you will join the home of Australia’s premier news mastheads, including The Sydney Morning Herald, The Age, The Australian Financial Review, Brisbane Times, and WAtoday.

The CRM Executive is the technical engine room of our automated marketing team, driving hands-on campaign execution across key stages of the subscriber lifecycle in this 12-month contract role. Working within MoEngage, you will build, test, and deploy dynamic journeys that optimize reader retention across digital platforms. Operating as a crucial quality checkpoint, you will partner with cross-functional teams to ensure error-free customer communications.

Day to day you will:

• Build, test, and deploy automated journeys and omni-channel campaigns within MoEngage.
• Collaborate with Lifecycle Leads to design responsive journeys that react in real time to reader behaviours.
• Format email design layouts, populate copy variations, and configure dynamic personalisations.
• Conduct rigorous pre-launch QA checks to catch formatting, link, and rendering errors.
• Roll out A/B experiments and monitor active journey health, delivery, and performance.
• Run data validations and campaign reporting to audit and enhance overall lifecycle journey effectiveness.

What you'll bring:

• Demonstrated experience in customer marketing, CRM, or data-driven lifecycle execution.
• Proven hands-on proficiency building, testing, and deploying campaigns in enterprise tools like MoEngage or Braze.
• Exceptional attention to detail with a knack for identifying formatting, spacing, and link bugs quickly.
• Strong logical problem-solving ability and a solid understanding of data segmentation rules.
• Excellent organisation skills to balance daily execution tasks across multiple lifecycle portfolios smoothly.
• Highly effective communication skills with a collaborative approach to partnering across cross-functional teams.

Additional Information

How we work

At Nine, our flexible work options vary by role and team. Depending on the position, this may include flexible hours, hybrid work, or part-time arrangements. We welcome discussing your flexibility needs during the hiring process - just ask the Talent Acquisition team.

Our employee benefits include:

• 18 weeks paid parental leave with no distinction between primary and secondary carers
• Access to 'Employee Exclusives' program - a way of getting closer to our incredible brands, offering unique experiences, behind-the-scenes access, and awesome perks.
• Digital newspaper subscription to our mastheads
• Annual gift voucher for Stan subscription
• More info at Nine Careers

Our Commitment to Diversity and Inclusion

We're committed to a safe, respectful and inclusive Nine. From day one, you'll be encouraged to bring your whole self to work and will be supported to perform at your best.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, genders, nationalities, backgrounds and cultures as we recognise the importance and value of diverse perspectives. Should you require any adjustments to the recruitment process, please advise us when you apply.

Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.