Content Delivery and Support Manager

£48,000 - £56,000 per annum plus benefits

Reports to: Content Delivery Lead

Directorate: Marketing, Fundraising & Engagement

Contract: Permanent

Hours: Full time 35 hours per week

Location: Stratford, London Office-based with high flexibility (1-2 days per week in the office)

Closing date: 23 November 2026 23:55

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Recruitment process: 2 stage competency-based interview including a task at the final stage

Interview date: w/c 30 November 2026

At Cancer Research UK, we exist to beat cancer.

We're looking for a Content Delivery and Support Manager to join our Marketing & Digital team and play a key role in helping Cancer Research UK deliver high-quality, user-centred digital experiences.

This is an exciting opportunity to shape how content is managed and delivered across Cancer Research UK. You'll help build editorial capability at scale, improve the experience of content editors across the organisation.

Working within the Content Excellence Function (CEF), you'll lead the team that supports editors across the organisation to create accessible, effective and engaging digital content. You'll oversee our content support and triage service, ensuring requests are prioritised effectively and resources are focused on the work that delivers the greatest impact for our users.

You'll work closely with Content Design and Strategy, UX, Product and Analytics teams to improve content operations, strengthen editorial capability and maintain high standards across CRUK's digital estate. Alongside leading a talented team, you'll help shape content governance, lifecycle management and continuous improvement initiatives that ensure our content remains accurate, accessible and relevant.

What you'll be doing

• Leading and developing the Content Delivery and Support team, creating an inclusive, collaborative and high-performing culture.

• Managing the Content Excellence Function request and triage service, ensuring support requests are prioritised and delivered effectively.

• Overseeing team workload, capacity planning and resource allocation to balance competing priorities.

• Improving content operations, workflows and governance frameworks to support scalable and sustainable content management.

• Driving content audit, governance and lifecycle management activities to maintain accuracy, accessibility and quality across CRUK's digital channels.

• Monitoring service performance and using data and insight to identify trends, improve processes and inform decision-making.

• Acting as a key escalation point for content support and CMS-related queries, ensuring editors receive effective guidance and assistance.

• Building content capability across the organisation through training, coaching, support and best-practice guidance.

• Working with Content Design, Strategy, UX, Analytics and Product teams to embed content standards and improve editorial performance.

• Championing content excellence and user-centred design across CRUK.

What we're looking for

We're looking for someone with:

• Experience leading content operations, content support or governance functions within a large organisation.

• Proven people management experience, with a track record of coaching and developing high-performing teams.

• Experience designing and improving operational processes, workflows and service delivery models.

• Strong knowledge of content governance, content lifecycle management and content quality assurance.

• Experience conducting content audits and embedding content standards and best practices.

• Experience supporting and enabling editors through CMS guidance, training or community-building initiatives.

• Strong stakeholder management and influencing skills, with the ability to build effective relationships across a wide range of teams and senior stakeholders.

• Excellent communication skills and the confidence to advocate for content excellence.

• Experience using data and insight to evaluate performance, prioritise work and drive continuous improvement.

• Knowledge of agile ways of working and experience working within cross-functional digital teams.

• A proactive, solution-focused approach with the ability to manage multiple priorities in a fast-paced environment.

Our organisation values are designed to guide all that we do.

Bold: Act with ambition, courage and determination

Credible: Act with rigour and professionalism

Human: Act to have a positive impact on people

Together: Act inclusively and collaboratively

We’re looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience we’d still love to hear from you.

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

You can explore our benefits by visiting our careers web page.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.

Please note that applications can’t be edited once submitted.

Owing to the nature of this position, any offer of employment for this role will be subject to a satisfactory basic DBS check.

For more information on this career opportunity please visit our website or contact us at [email protected].

For more updates on our work and careers, follow us on: Linked In, Facebook, Instagram, X and YouTube.

Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.

We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact [email protected] or 020 3469 8400 as soon as possible.

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.