Social Media Customer Care Agent, Remote, Buffalo Region

Overview

Delaware North is hiring a full-time Social Media Customer Care Agent to join our team in Buffalo, New York. As a Customer Care Agent, you will be responsible for communicating with guests via a variety of social media platforms and act as a representative of the company.

This position is remote but will require some in person visits to our corporate office in Buffalo, NY

Additional Details

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

Responsibilities

• Monitor social media channels and respond quickly and professionally to engagements on Facebook, Twitter, and other platforms
• Act as a brand ambassador and provide consistent service to guests
• Escalate guest dissatisfaction to the appropriate department
• Attend and actively participate in department meetings
• Follow social media protocol and adhere to guidelines

Qualifications

• Previous customer service experience, including written forms of customer service
• Excellent written communication skills including grammar, sentence structure, and spelling
• Experience using various social media platform
• Computer literate with strong typing skills and the ability to learn new applications quickly
• Positive attitude with proven ability to work well in teams