Social Media Advisor

Social Media Advisor

• Temporary Full-time Maternity Leave Cover Opportunity (35 hours per week) from 23 December 2026 to 16 July 2027.
• Clerk 7/8 - $116,981 – $129,492 + superannuation and leave loading
• Based at the McKell Building (Haymarket, Sydney). We employ a hybrid working model with an expectation of working up to three days per week from the office. Flexibility is supported in line with operational requirements.
• Ensure a first-class social media experience for our customers, the people of NSW.
• Work with a team passionate about customer experience and meaningful outcomes.
• Handle various tasks: Produce engaging content, strategise and deploy effective paid activities and support customers with enquiries, requests and comments on social.

Why Department of Customer Service

The Department of Customer Service (DCS) was

established after the March 2019 election. We are a central government agency

comprised of agencies and business units that deliver regulatory and other

services to the people of NSW and across the NSW Government. We are committed

to championing the interests and perspectives of NSW citizens to provide better

customer service outcomes.

We’re committed to building a culture of highly

engaged and talented people, all working together in a collaborative and

influential culture that facilitates career mobility and diversity. Our culture

is underpinned by the NSW Public Sector core values of Excellence in Service,

Integrity, Accountability and Trust and a clear set of expected behaviours.

Learn more - https://www.customerservice.nsw.gov.au/

Why you should work for NSW - http://iworkfor.nsw.gov.au/why-work-for-nsw

The DCS Cluster Social Media Team

The Department of Customer Service Cluster Social

Media team is responsible for the channel strategies, content publications,

paid activities and customer care of several social media assets owned by DCS

agencies, including Service NSW, NSW Fair Trading, Business Bureau etc.

The Role

Our team is arranged into three streams: Social

Media Channels & Creative, Paid Tactics & Content or Customer Care.

Regardless of your specific area, we are a collaborative team where you will

get the opportunity to work, learn and develop within all our focus areas. This

role sits in the Channels & Creative stream focussed on content creation

across Fair Trading and Building Commission channels.

Key responsibilities include:

• Support the development of consistent and effective social media communication across the cluster social media channels.
• Support channel management and organic activities.
• Monitor and report on metrics to continuously improve social media performance.
• Provide strategic oversight of channels and campaigns.
• Facilitate moderation and amplification to exceed social objectives and create an exceptional customer experience.
• Assist in managing paid social media campaigns, including tracking expenses, building audiences, optimising performance and producing content.
• Support engagement in social media discussion, and delegate or respond to audience requests/enquiries to create a two-way dialogue with the community.
• Build strong stakeholder relationships to promote social media literacy across the cluster.

Essential Skills and Experience to be successful:

• Demonstrated expertise as an in-house or agency Social Media Operator or similar.
• Strong stakeholder and relationship management skills, proven ability to work across multiple tasks, and desire to build healthy partnerships.
• Proven track record of developing and implementing successful social media activities.
• Experience in the delivery of reports.
• Proficiency with common social networks and their content studios and ads managers.
• Experience using CRM social media tools.
• Marketing experience is desired.

Click Here to access the Role Description

For enquiries relating to recruitment please

contact Jess Tan via [email protected].

Visit the

Capability Application Tool to prepare for the recruitment process by

accessing

practice application and interview questions based on the focus capabilities

listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: 10:00am Sunday 27th September 2026

Careers at Department of Customer Service

A career at the Department of

Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform

that benefits people across NSW. We are focused on delivering excellent customer service, digital

transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive

workplace

The strength of our workforce lies in its diversity and embracing

difference, while the key to our success is leveraging the contributions of employees with different

backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit

Information

on some of the different types of disabilities

Information on adjustments

available for the recruitment process