Social Media Advisor

Social Media Advisor Grade: 7/8 Salary range: $116,981-$129,492+ superannuation and leave loading Duration: temporary full time role for up to 6 months

Location: Hybrid with an in-office requirement 2 days a week in Sydney, McKell . This may be subject to change in line with DCS workplace policies

Create engaging content and manage digital channels that connect people across NSW Telco Authority.

We are seeking a creative and detail oriented communications professional to manage digital channels, develop engaging content and support internal and external communications across NSW Telco Authority.

About the team This role sits within the Channels and Content team in the NSW Telco Authority.

The team manages key internal and external communication channels and creates engaging, fit-for-purpose content that keeps staff and customers informed, connected and aligned with our brand. The team also provides strategic advice on all staff communications, ensuring the effective timing, flow and presentation of content across channels.

Your responsibilities will include

• Managing NSWTA’s LinkedIn presence, including content planning, publishing and performance monitoring
• Gathering and maintaining channel performance data to support reporting and continuous improvement
• Supporting Viva Engage content and community engagement, including advice to internal stakeholders
• Writing and publishing TelcoNet articles and internal communications content
• Supporting event photography and identifying content opportunities that showcase NSWTA’s work and people
• Assisting with website updates, digital screens and other publishing activities
• Ensuring all content is accurate, audience-appropriate, accessible and on brand
• Supporting content creation, community engagement and optimisation across channels to enhance reach and impact

For more information on the role and its accountabilities, click here to view the role description. To be successful in this role you will have

• Strong writing and editing skills, with the ability to produce clear, engaging and audience-focused content
• Experience managing digital or social media channels, including content planning and publishing
• Strong judgement and attention to detail, particularly in reviewing and publishing content
• The ability to work collaboratively and manage multiple priorities in a fast-paced environment
• Strong communication skills and the ability to engage effectively with stakeholders

Nice to have

• Experience with internal communications platforms (e.g. SharePoint, Viva Engage)
• Basic photography or visual content skills
• Familiarity with website content management systems
• Experience working within government, corporate or brand-led communications environments

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements.

This role may require additional enhanced security vetting.

About NSW Telco Authority NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders. We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters. NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services. We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe. NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements. We’re proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability. We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We’re also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector. For more information, go to NSW Telco Authority

Salary Grade 7/8, with the base salary for this role starting

at 116,981 base plus superannuation

Click Here to access the Role Description

For enquiries relating to recruitment please

contact Fiona Glover via [email protected].

Visit the

Capability Application Tool to prepare for the recruitment process by

accessing

practice application and interview questions based on the focus capabilities

listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: 9:59amMonday 17th August

Careers at Department of Customer Service

A career at the Department of

Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform

that benefits people across NSW. We are focused on delivering excellent customer service, digital

transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive

workplace

The strength of our workforce lies in its diversity and embracing

difference, while the key to our success is leveraging the contributions of employees with different

backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We

want you to bring your best self to this application process. If you have any support or access needs that

may

require adjustments to allow you to fully participate in this selection process

(including an alternate format of the application form) please contact [email protected].

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