Senior Programmatic Manager, Customer Success

Accepting applications until:

21 August 2026

Job Description

Your Role: Senior Programmatic Manager, Customer Success

A senior commercial role focused on driving programmatic revenue growth across Global’s Outdoor & Audio portfolios through DAX, owning agency strategy and relationships, developing new business opportunities, and helping shape Global’s programmatic offering.

As a Senior Programmatic Manager at Global, you will:

Key Responsibilities

• Commercial Growth & Strategy (40%): Own the commercial strategy for your agency portfolio, generating programmatic revenue, identifying growth opportunities, prioritising key accounts and maintaining a robust pipeline, forecast and annual growth plan.
• Agency Partnerships & Market Development (30%): Build strategic relationships with senior agency and trading desk stakeholders, maintain a strong profile across planning and programmatic teams, lead DAX education and positioning, and represent Global at presentations, events and thought leadership opportunities.
• Campaign, Product & Team Leadership (30%): Oversee end-to-end activation, including PMP setup and campaign performance, and work cross-functionally with Product, Operations, Technology and Sales to improve delivery and evolve our proposition. Provide market feedback and coach and develop a Programmatic Manager.

What You’ll Love About This Role

Think Big: Help shape the future of programmatic Audio and Outdoor, bringing new products, processes and commercial opportunities to market.

Own It: Take autonomy over your agency portfolio, business plan, pipeline and revenue growth.

Keep it Simple: Turn complex programmatic technology and buying mechanics into clear, practical solutions for agencies, clients and internal teams.

Better Together: Partner closely with Sales, Product, Operations and Technology while coaching colleagues and building strong external relationships.

What Success Looks Like

In your first few months, you’ll have:

• Assessed revenue performance across your agency portfolio and mapped clear opportunities to grow DAX presence.
• Built a robust, accurate pipeline and established strong forecasting rhythms.
• Become confident in the DAX platform, reporting systems and campaign activation process.
• Built strong relationships and profile across agency planning and trading desk teams, while contributing to new products and processes.

What You’ll Need

• Programmatic Expertise: Deep knowledge of the programmatic supply chain with hands-on DSP or SSP experience; knowledge of DOOH and/or audio is a bonus.
• Commercial & Analytical Thinking: Ability to balance revenue growth with operational excellence, using data to identify opportunities and solve problems.
• Communication & Influence: Excellent presentation and interpersonal skills, with the confidence to build rapport and influence stakeholders at all levels.
• Collaboration & Leadership: A proactive team player who can motivate others, work across different personalities and functions, and bring solutions to complex challenges.
• Coaching and Development: Nurturing talent by empowering and guiding individuals to unlock their potential
• Building Trust: Creating and maintaining an inclusive environment where diverse views and experiences are welcomed and celebrated in your team