Senior Manager - Paid Media Creative Strategy

Global Commercial Services (GCS) is a leading payments provider serving businesses of all sizes, with Small Business representing our largest and fastest-growing customer segment. The Small Business Marketing team drives acquisition and customer engagement across Charge Cards, Proprietary Lending products, and co-brand partnerships, playing a critical role in accelerating U.S. SME growth.

Within this organization, the Small Business Demand Generation team is responsible for creating best-in-class, integrated prospect experiences that drive new Card Member acquisition.

The Senior Manager, Paid Media Creative Strategy will be responsible for leading and advancing the creative strategy for the Prospect and Customer Paid Media programs. This individual will bring together customer insights, creative strategy, channel expertise, performance data, and external trends to develop creative that engages small business owners, drives conversion, and advances growth across the SBS product portfolio.

Responsibilities

This is a highly visible role that will lead end-to-end creative development and production across paid media, influence creative strategy across acquisition channels, and lead a team of three direct reports. We are looking for a strategic, creative, and performance-oriented marketing leader who can:

• Lead the Creative Strategy: Own and advance the paid media creative strategy, defining the vision and priorities for differentiated, demand-driving creative.
• Develop Best-in-Class Creative: Lead end-to-end creative development and production across display, social, video, and audio, partnering with agencies from strategy and briefing through execution and approvals.
• Turn Performance into Action: Use customer, channel, and creative performance insights to optimize creative, shape test-and-learn priorities, and identify opportunities to improve conversion.
• Drive Creative Innovation: Bring an external perspective to identify and test emerging formats, channels, capabilities, and creative approaches that can modernize acquisition marketing and accelerate growth.
• Champion Connected Acquisition Experiences: Partner with Marketing channel owners, Product, and Go To Market teams to champion creative best practices and deliver cohesive experiences for the SBS audience.
• Lead Cross-Functional Partnerships: Build strong relationships across Marketing, agency partners, and key marketing operations stakeholder teams to align priorities, influence strategy, and drive effective execution.
• Lead & Develop the Team: Lead, coach, and develop a team of three direct reports, building a high-performing culture grounded in collaboration, creativity, and empowerment.

Qualifications

• Bring Relevant Experience: 5–7 years of relevant experience in digital marketing, creative strategy, acquisition marketing, paid media, or a related discipline.
• Think Strategically & Creatively: Strong strategic and creative thinker with the ability to translate business and customer objectives into compelling marketing strategies and successful digital executions.
• Know the Digital Landscape: Strong understanding of digital media and creative ecosystems, including emerging trends, formats, platforms, capabilities, and measurement approaches.
• Turn Insights into Action: Strong analytical and performance orientation with the ability to translate customer, channel, and creative insights into clear strategies and actions.
• Drive Results & Innovation: Proven ability to define what winning looks like, prioritize opportunities, challenge the status quo, and drive innovative ideas through execution.
• Influence & Build Alignment: Strong leadership and relationship-management skills with the ability to navigate a matrixed organization, build consensus, and influence across stakeholders.
• Lead & Thrive in Change: Demonstrated ability to coach and develop talent while effectively navigating a dynamic, fast-paced environment and bringing clarity to complex challenges.

Preferred Qualifications

• Bachelor’s degree in Marketing, Business, or a related field

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.