Senior Associate, Credit Journey Digital Marketing

Are you ready to help shape how we reach, engage, and acquire new customers through Credit Journey—Chase’s free credit monitoring tool? In this role, will you partner across teams to plan and deliver high-impact, cross-channel campaigns that drive enrollment and accelerate card acquisitions through seamless on- and off-platform experiences? If you’re a strategic, highly organized, cross-functional digital marketing professional, could this be your next move in our Card Acquisitions organization?

Join a team where your digital marketing expertise fuels real growth. Here, you'll shape how we reach, engage, and acquire new customers through Credit Journey — Chase's free credit monitoring tool — while building skills that accelerate your career in a collaborative, fast-paced environment.

As a Senior Associate in Digital Marketing on the Card Acquisitions team, you will be responsible for strategy, execution, optimization, and measurement of digital channel experiences and campaigns across .com pages, on-site advertising, and SEO to drive both enrollment into Credit Journey and engagement with card acquisition offers. You'll partner with teams across product, analytics, finance, risk, legal and compliance, brand, and external platform partners to align on plans and deliver results.

Job responsibilities

• Support the marketing strategy for Chase Credit Journey by managing digital marketing channels including microsite, SEO, and owned ads
• Collaborate with cross-functional teams across marketing, product, technology, data and analytics, and operations to identify opportunities to maximize enrollments and grow card acquisitions
• Partner closely with data and analytics to quantify, report, and drive performance on digital marketing activities
• Lead site optimization and testing strategy roadmap to improve funnel conversion rates
• Execute structured tests — such as creative, targeting, and landing page tests — with guidance from senior team members
• Present performance updates and future-state strategies to product and marketing leadership to influence prioritization decisions
• Coordinate creative assets and approvals with creative and brand partners, ensuring on-time delivery and compliance requirements
• Support cross-functional coordination for approvals, documentation, and audit readiness; identify opportunities to streamline workflows and reduce manual effort

Required qualifications, capabilities, and skills

• 3 years of experience in digital marketing or performance marketing
• Proven ability to communicate clearly and concisely, both in writing and verbally, with senior leadership
• Strong business acumen and strategic thinking skills
• Demonstrated ability to synthesize performance metrics and translate them into actionable insights
• Excellent organizational skills with a track record of managing multiple priorities and stakeholders
• Comfortable working cross-functionally with analytics, product, and legal teams
• Experience managing a budget to implement tactics across channels and working with creative agencies and brand teams
• Experience navigating a controlled and regulated environment with the ability to substantiate claims and translate them into marketing language

Preferred qualifications, capabilities, and skills

• Familiarity with OKR frameworks, performance dashboards, or business reporting tools including Tableau
• Marketing strategy experience within a regulated industry
• Comfort navigating complex cross-functional environments with multiple stakeholders
• Strong presentation-building skills with an eye for visual storytelling
• Experience supporting budget planning

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.