Senior Analyst, Business Line of Credit, Lifecycle Marketing

American Express Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes, with small business being the largest customer segment. The Global Commercial Services Marketing team (GCSM) is responsible for making business membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. GCSM markets a breadth of products across charge, lending, co-brand, and corporate cards. It also offers a range of small business banking and B2B solutions.

The Senior Analyst, Business Line of Credit Lifecycle Marketing is a key member of the Customer Activation team, responsible for developing and executing lifecycle marketing initiatives that drive customer onboarding, activation, engagement, and repeat loan utilization.

Reporting to the Senior Manager, Business Line of Credit Lifecycle Marketing, this role will own lifecycle initiatives and campaigns from strategy through execution and measurement, while contributing to the broader lifecycle strategy.

The ideal candidate is an analytical, systems-minded, execution-oriented marketer who is comfortable working hands-on in marketing automation platforms, can translate customer and performance insights into action and effectively partner across Product, Analytics, Marketing Automation & Enablement, Legal, Compliance, and Risk.

Responsibilities

Strategy & Planning

• Own lifecycle marketing initiatives and workstreams across email, MYCA, and the Amex app.

• Use customer, campaign, and performance insights to improve activation, engagement, and repeat loan utilization.

• Partner with Analytics, Product, and Marketing Automation & Enablement to translate lifecycle strategies into actionable campaigns, including targeting, segmentation, personalization, and test and learn plans.

Campaign Development & Execution

• Manage lifecycle campaigns and customer journeys from concept through execution, including strategy, targeting, copy and creative development, stakeholder approvals, deployment, and post-campaign analysis.

• Serve as the day-to-day owner for initiatives, coordinating across internal teams and partners to ensure high-quality and timely execution.

• Develop and execute tests across messaging, cadence, creative, targeting, and customer journeys, using results to optimize marketing performance and the customer experience.

Performance Measurement & Optimization

• Monitor and analyze campaign and lifecycle performance to identify key trends, insights, and opportunities for optimization.

• Translate performance data into clear, actionable recommendations and contribute to business reviews, planning discussions, and leadership updates.

Qualifications

Required Qualifications

• 3–5 years of experience in lifecycle, customer, or product marketing, with hands-on experience across customer-facing channels, particularly email; Salesforce Marketing Cloud experience is a plus.

• Strong data aptitude and analytical rigor with the ability to translate data and customer insights into actionable recommendations.

• Demonstrated ability to own initiatives from planning through execution and measurement while effectively managing multiple priorities and stakeholders.

• Strong written and verbal communication skills, with the ability to collaborate effectively with cross-functional partners in a fast-paced environment.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.