Omotenashi Coordinator (Client Experience / Social Media / Community Ambassador

About Independence Mazda

Under new leadership, Independence Mazda is on a mission to become Charlotte’s #1 Mazda dealership. Our entire culture is built on Omotenashi—the Japanese spirit of selfless, anticipatory hospitality.

Not familiar with the word Omotenashi? Don’t worry—it simply means anticipating a guest’s needs before they even have to ask, and treating every single person who walks through our doors or engages with us online like a VIP. We believe clients want to do business with happy, genuine people, and we are committed to delivering a true 1-of-1 experience every time.

Role Overview

We are creating a brand-new, high-impact role for an energetic, people-first Omotenashi Coordinator. You will be the store’s leader in hospitality, bridging the gap between our showroom floor and the greater Charlotte community. From delivering unforgettable new-vehicle handoffs to managing our social media presence and leading local charity events, your main goal is to make people happy and ensure every interaction with Independence Mazda feels personal, seamless, and extraordinary.

Key Responsibilities

• 1-of-1 Vehicle Deliveries: Lead the final vehicle delivery process to ensure every client leaves thrilled. Walk guests through their new Mazda’s technology, set up Mazda Connected Services, verify vehicle cleanliness and readiness, and ensure a celebratory, unhurried handoff.
• Leader of Omotenashi & Customer Service: Act as the frontline hospitality leader in the showroom. Anticipate guest needs, warmly greet visitors, ensure refreshments and amenities are stocked, and step in to resolve customer service concerns with empathy and speed.
• Social Media & Brand Storytelling: Capture the daily energy of the dealership. Create and post authentic, engaging content across Instagram, Facebook, TikTok, and LinkedIn—highlighting happy delivery moments, team culture, vehicle features, and community involvement.
• Community Events & Local Engagement: Represent Independence Mazda throughout Charlotte. Plan, coordinate, and attend local charity drives, fundraisers, and neighborhood events to build lasting goodwill and position our dealership as a true community partner.
• Client Follow-Up & CSI Excellence: Support our Customer Satisfaction Index (CSI) goals by checking in with recent buyers, ensuring they are delighted with their purchase, and educating them on the upcoming Mazda ownership survey.

What We Are Looking For

• An Infectious Positive Attitude: You genuinely love working with people, bring high energy every day, and have a true desire to make others happy.
• Hospitality Mindset: Previous experience in customer service, hospitality, event planning, brand ambassadorship, or automotive delivery is a huge plus.
• Social Media Savvy: Comfortable on camera and skilled at shooting, editing, and posting short-form video and photos on major social platforms.
• Flexible & Reliable: Ready to work a 40-hour Monday–Saturday schedule (with a mix of day and evening shifts), enjoying Sundays and one weekday off every week.
• Valid Driver’s License: Must have a clean driving record and be comfortable operating all Mazda models.

Compensation & Perks

• $18.00/hour base pay plus performance bonus opportunities.
• Consistent 40-hour workweek with Sundays off and a dedicated weekday off.
• Full benefits package and real career growth opportunities within a growing dealership under new management.
• A supportive, servant-leadership culture where your ideas for community outreach and social media are encouraged.

Ready to help us redefine the car-buying experience in Charlotte? Apply today and tell us why you’re the right person to lead our Omotenashi culture!