Internal Only - Senior Digital Product Officer

Personnel Area: Governance and Legal Services

Branch: Strategic Communication and Engagement

Salary Range: Band 6 $116,089 - $128,453 + Superannuation

(Remuneration stated is for the full-time positions)

Work type: Permanent Full-time

Location: Brisbane Square

Our Business

Every day the Governance and Legal Services Group works to protect our city, enhance its reputation and prospects, and build strong levels of trust in Brisbane City Council.

Our Branch

As part of the Governance and Legal Services Group, Strategic Communication and Engagement branch consists of strategic thinkers with expertise in all communication disciplines. The branch leads the centre-led coordination of Council’s communication and messaging, ensuring residents experience one unified voice across all touchpoints as ‘One Council’.

The Role

As a Senior Digital Product Officer, you will take a leading role in the ongoing management of Council’s external-facing digital channels, working with the Digital Channels and Applied AI team to deliver best practice digital marketing offerings. You will define user stories, prioritise backlogs, and ensure the conceptual and technical integrity of digital products.

You will collect and analyse data, develop strategies for measuring effectiveness, and use insights to identify opportunities for improvement. You will liaise with technical teams and vendors, manage product roadmaps, and prepare dashboards and presentations for stakeholders. You will also maintain awareness of digital trends, support agile delivery, and ensure content and data are current, accurate, and accessible.

To be successful you will bring:

• experience in digital product management, including identifying opportunities, scoping requirements, and prioritising work
• project management skills and experience supporting major initiatives, ideally in an agile environment
• strong understanding of user experience principles and customer-centred design
• solid understanding of data analytics and the ability to use data to drive engagement
• excellent time management and organisational skills, with the ability to meet tight deadlines
• strong communication skills, with the ability to translate technical concepts for non-technical audiences
• well-developed problem solving and analytical skills, with the ability to recommend improvements
• (Desirable) familiarity with local government, SEO, digital marketing, and enterprise content management systems

Benefits of working for Council include:

• flexible working hours, and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions
• competitive salary.

Benefits of working for Council: CLICK HERE

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

For more information: Please call Jade Lee on 07 3178 4278

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Sunday 5th July 2026 at 11:55pm AEST.

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.