Email Operations Manager

Email Operations Manager

Short Summary:

This role provides backend support to senior strategists, essentially acting as a project manager to ensure tracking and delivery of operational items and alignment with strategic vision from the senior.

What you’ll do:

• Track delivery of all items related to email (copy, design, Klaviyo set up) and assist the QA process
• Write copy for brands that you work with while also making revisions, aligning on their brand & brand voice, and make edits within figma to push for approvals
• Liaise with internal team members on said deliverables to track progress & keep projects always moving forward & on track
• Provide progress reporting to the senior strategist and clients on a regular basis
• Ensure compliance with SOPs in all stages of email development

Mission Statement

Email Operations Managers at Well Copy act as a vital support link between senior strategists managing around 8-14 ecom brands and their operational pods. All while ensuring that there’s a steady flow of delivery and maintaining our agency standards. Their mission can be summarized in two words: operational excellence.

Core Responsibilities:

Project Management

• Tracking of all assigned deliverables across all three verticals (Klaviyo development, copy, design) from brief to delivery for senior strategists

Quality Assurance

• Reviewing all said deliverables and acting as the first point in a thorough process of quality assurance to guarantee top level deliverables

Strategic coordination

• Communicate directly with the senior strategist & occasionally clients to ensure alignment between briefs and overall strategy with the output from the pods.

Compliance

• Generally insuring compliance with internal standards of work plus regulatory standards when applicable

Requirements

• A background in Project Management within a marketing agency setting, with email marketing being strongly preferred.
• Experience inside of Klaviyo as an end user or as a contributor.
• Preferred: exposure to copywriting/design in an email marketing setting.
• Project management certs are a big plus.