Email Implementation Lead (AI-Enabled)

Short Job Description: Own the development, troubleshooting, and optimization of responsive HTML emails and reusable, AI-ready email templates for omni-channel communications.

Introductory Marketing Language: Do you love the craft of email development—turning designs into reliable, high-performing communications that render consistently across clients and devices? Join our Channel Execution Team to lead the technical implementation of our email program, partnering with stakeholders to deliver quality at scale while proactively adopting new AI capabilities.

Job Summary:

As an Email Implementation Lead (AI-Enabled), you will be a key player in our Channel Execution Team, responsible for developing, testing, and supporting HTML email communications used across customer journeys. You will serve as the primary contact for email HTML questions, advising stakeholders on feasible approaches and best practices, and translating requirements into reliable, accessible, cross-client-compatible email builds. You’ll also utilize AI models/assistants to accelerate development, QA, and documentation while applying strong technical judgment and quality standards.

Job Responsibilities:

• Develop and maintain responsive HTML email templates/modules optimized for consistent rendering across major email clients and devices.
• Build and maintain AI-ready modular email templates with consistent taxonomy, tagging, and machine-readable structure to enable automated assembly and safe reuse.
• Implement and govern a template/module metadata standard (naming conventions, required fields, constraints, and versioning) to support AI-assisted content assembly.
• Build and evolve reusable template patterns (clear structure, modular sections, documented rules/constraints) to enable faster iteration and safer reuse.
• Serve as the primary point of contact for stakeholders on email HTML questions, providing clear guidance, options, and tradeoffs.
• Partner with design, marketing, and delivery/operations teams to translate creative concepts into technically sound email solutions and ensure timely execution.
• Troubleshoot rendering issues and implement robust fallbacks (e.g., client-specific constraints, CSS support limitations, dark mode considerations).
• Leverage AI models/assistants to accelerate implementation, refactoring, debugging, and controlled variation generation—validating outputs and ensuring correctness.
• Create and maintain technical documentation, best practices, and reusable patterns to improve consistency, speed, and quality.
• Apply accessibility-minded email development practices and help teams implement practical solutions within email constraints.
• Contribute to continuous improvement by recommending new approaches, tooling enhancements, and process optimizations.

Required Qualifications, Capabilities, and Skills:

• You have a Bachelor’s degree in Information Systems, Information Technology, Computer Science, or a related field (or equivalent practical experience).
• Strong hands-on experience developing HTML emails (not just web pages), including table-based layouts, inline CSS, and client-compatible patterns.
• Proven ability to QA and troubleshoot email rendering issues across common email clients and devices.
• Demonstrated experience collaborating with stakeholders and explaining technical concepts in clear, non-technical terms.
• Solid understanding of how email HTML/CSS capabilities differ from general web development, and ability to guide stakeholders on what is feasible in email.
• Experience using AI models/assistants in a development workflow (prompting, iteration, validation, and responsible use) to improve speed and quality.
• Strong organizational skills, attention to detail, and a quality-first mindset in fast-paced delivery environments.

Preferred Qualifications, Capabilities, and Skills:

• Salesforce Marketing Cloud experience.
• Experience building or maintaining modular email template systems/component libraries and related documentation.
• Familiarity with email testing tools/workflows (render testing, link validation, dark mode checks).
• Experience working in an Agile environment and with Agile project methodologies.
• Understanding of email performance and operational considerations (e.g., build efficiency, maintainability, and handoff readiness).

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Marketing & Communications teams shape the firm’s brand and protect and grow the firm’s excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.