American Express London, UK
Anyone can offer a product. It takes someone exceptional to offer success. Department Overview American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and continues to be an exciting and fast-growing business. The UK Global Commercial Services (GCS) Prospect Marketing Team is a critical driver of growth and responsible for developing and managing a suite of marketing solutions for all business segments across the globe from small business to global enterprises. We are looking for a dynamic team member who can translate customer needs and marketplace understanding into powerful marketing campaigns that are best-in-class, and who can then effectively deliver those campaigns to the market in unique and compelling ways. This is a highly visible role reporting into the UK Prospect Acquisition Manager. It’s a fantastic opportunity for an experienced, energetic and relationships-orientated Marketing Executive to lead our offline acquisition efforts across the Small Business Enterprise (SME) segment. This will encompass the lead generation and sales pipeline acceleration activities across the UK. The Marketing Executive will be responsible for the telemarketing teams marketing campaigns, project management of large scale events, planning of dimensional mail campaigns, working on above-the-line (ATL) and out-of-home (OOH) campaigns. Responsibilities Develop and implement the SME offline acquisition strategy across events, dimensional mail, 360 degree brand campaigns, and telemarketing campaigns Manage key Senior Leader relationships within Sales, Product, Brand, and PR Work with a variety of agency stakeholders across creative development, media buying, events and printers Partner with the Strategy and Insights team to analyse and report on campaign performance, identifying new opportunities to drive yearly growth targets Manage offline capabilities for the SME telemarketing channel Manage and administer the marketing budget for the SME dialogue channel, including end-to-end supplier payments and internal reconciliation Key Drivers of success: Execute on plan to drive leads, wins, New Accounts Acquired (NAA), charge volume for GCS Track leads from every marketing campaign and work in partnership with sales team to drive conversion rates through the sales pipeline, ultimately resulting in NAA Drive alignment between prospect marketing and sales teams to identify risks to plan and growth opportunities Deliver reporting and analytics to drive results and investment decision Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Qualifications Required skills: The successful candidate will have high levels of energy, a proactive attitude and be willing to learn Excellent interpersonal and relationship management skills to manage stakeholders with competing priorities Experience partnering with Sales and Account Development (essential) Developing creative customer-centric communications and messaging, including copywriting Track record of successful project planning, management and delivery, including excellent multi-tasking and prioritisation skills Strong analytical, conceptual thinking and forecasting skills Able to work independently under own initiative Significant work experience University degree, preferably in Marketing Why American Express? There’s a difference between having a job and making a difference. American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards. We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision. Because we believe that the best way to back our customers is to back our people. The powerful backing of American Express. Don’t make a difference without it. Don’t live life without it.
12 Mar, 2019