Senior Account Manager

THE COMPANY

Artemis is a fast-growing digital marketing agency based in West Sussex. Due to rapid client expansion and the introduction of new channel partners, we urgently need a new Senior Account Manager to join our fantastic team.

For 20 years, we have focused on ensuring our clients continuously increase the leads and revenue generated from their websites. We’re on a mission to meet and exceed client expectations by consistently delivering outstanding results, reflected in our industry-leading client retention rates.

The role of the Senior Account Manager is to effectively manage our client portfolio to help our clients improve their web presence. You will have solid SEO Account Management experience from an Agency background and be able to create and maintain long-term client relationships.

ROLE & RESPONSIBILITIES

Key responsibilities of the Senior Account Manager include:

• Maintaining good, healthy client relationships through regular phone, email and face-to-face meetings.
• Collaboratively working with the Technical SEO team to define the correct strategy and delivery schedule to meet the needs and objectives of the client.
• Maintain high quality service delivery in terms of efficiency and client satisfaction
• Working with client development plans and internal processes to deliver long-term client relationships.
• Documenting all client contact to share with the client and internal stakeholders.
• Reporting regularly to the Account Director on the status of your clients.
• Ensuring the delivery of monthly marketing reports to clients within the first 4 working days of the month, including an account manager’s report summarising the month’s activities and how they align with the client and campaign objectives.
• Identifying and presenting new business opportunities to your portfolio of clients to grow agency revenues.
• Analysis, tracking and monitoring of rankings, conversions and traffic using a wide range of tools.
• Management of client budgets.

PERSON SPECIFICATION

Important personal qualities the Senior Account Manager should bring to the role include:

Experience required:

• A minimum of 3 years account management experience ideally gained working within an agency environment.
• Experience working in a fast-paced industry with competing client demands, and an exceptional ability to work methodically and with a high level of attention to detail.
• Proven track record reporting on SEO and PPC campaigns with the ability to independently identify successes and challenges in campaign performance.

Skills required:

• Great understanding of SEO practices.
• Advanced knowledge of Microsoft Excel and PowerPoint, along with project management, time and resource management tools.
• Strong self-motivational and confident interpersonal skills to effectively communicate across all levels of management and with all stakeholders.
• Strong project and account planning skills to ensure effective management of client expectations to deliver relevance and quality on a daily basis with organisational skills to juggle multiple projects simultaneously.
• A demonstrable passion and shared ambition to deliver client business objectives from the very outset, and to ensure that each project makes a positive contribution to the overall client strategy. Empathetic to client perspectives and needs.
• High customer service orientation with a stellar record of account management and client satisfaction.
• Exceptional verbal, written and visual communication skills. Can compellingly present analysis findings and convince others to adopt best-practice advice.
• Commitment to continually expanding SEO knowledge base through the latest industry news, events, blogs, and forums.

Technical Knowledge required:

• Excellent IT and web literacy including Microsoft Office and Outlook.
• Ability to learn new software digital processes quickly and easily.
• Knowledge of digital marketing is desirable, but an interest is key.
• Working knowledge of SEO best practices and Google products including Keyword Optimisation, Google Analytics, Google Search Console, Google Business Profile, Technical SEO including website structure.

Personal qualities:

• A natural and confident communicator with a flair for building and nurturing strong relationships with all stakeholders.
• Commercial acumen to identify business opportunities for clients and for Artemis, while delivering excellent results.
• Exceptional analytical and problem-solving skills and a keen understanding of the importance of technical and financial data.
• A keen team player across the board, able to take ownership of client projects in a calm and professional manner and turn strategy into successful implementation.
• First rate project/account management skills, from interpreting the client brief to communicating with service delivery teams to managing, meeting and exceeding client expectations.
• Responsive can-do attitude and the ability to prioritise client needs across multiple accounts, often in the face of rapidly changing needs.

COMPANY BENEFITS

We are proud of our employee benefits package and offer the following to our permanent employees:

• 28 days’ annual leave (inc all bank holidays)
• Increased annual leave entitlement for long service*
• Additional time off between Christmas and New Year*
• Paid day off on your birthday
• Pension scheme*
• Private Healthcare* including GP Access 24/7
• Hybrid working**
• Flexible working options to suit work/life balance**
• Remote working opportunities**
• Team Building days
• Office lunches
• Christmas party and evening events
• Plentiful and free parking
• Annual budget for individual training/development
• Celebration of achievements
• Eye-care vouchers
• Death in service benefit*
• Employee Assistance Programme

*conditions apply

**Flexible Working

This role is hybrid so successful candidates will be required to be in the office 2/3 days a week.

During the 3 month probation period the successful candidate will be required to be in the office 3-4 days a week.

Our office is located in the beautiful Sussex countryside so access to a car is essential.

No agencies please.