Head of Ecommerce

Package Description

• Salary: up to £70,000 depending on experience
• Employee bonus scheme – up to 30% based on company performance.
• 25 days holiday (with the option to buy x5 more).
• Cycle to work scheme (worth up to 5% of basic salary)
• Competitive Pension Contribution
• Opportunities and budget for skills development.
• Join a team where your ideas and contributions are valued and make a difference.

Please note: this is an office based role from our Birmingham head office. We are unable to sponsor visas.

We’re passionate about investment, especially gold and silver, and are looking for like-minded people to help make it simple for our customers to buy, sell, and securely store bullion in the UK and Europe.

By joining us, you will become part of Jewellery Quarter Bullion, a thriving e-commerce business specialising in the sale of gold and silver bullion online. As the UK’s leading online gold and silver bullion dealer—turning over more than £300 million each year—we connect customers with one of the world’s oldest and most trusted stores of value.

We operate multiple websites across the UK and Europe, including BullionByPost.co.uk and Gold.co.uk, providing trusted platforms for customers to buy and sell this safe-haven asset, and continue to focus heavily on growth opportunities across the EU.

If you’re ready to apply your expertise to a company at the forefront of e-commerce and precious metal trading, we’d love to hear from you!

Role overview

Are you passionate about digital innovation and the enduring value of gold and silver? BullionByPost is seeking a dynamic Head of E-Commerce to lead our online strategy and elevate our digital presence across the UK. In this role, you’ll be at the forefront of enhancing the user experience, managing site performance, and driving conversion through catalogue management and creative design oversight. If you’re ready to shape the future of bullion trading online, we’d love to hear from you.

Key responsibilities include

• Enhance and optimise the online customer journey to ensure a seamless and intuitive experience across all devices by working closely with our UI/UX Designer and Developers.
• Analyse customer behaviour and implement strategies to improve conversion rates, enhance engagement, and drive revenue growth.
• Analyse website performance, sales trends, and key metrics including conversion rates, AOV, traffic, to identify growth opportunities.
• Oversee the performance, functionality, and overall health of all our websites, ensuring it remains fast, secure, and reliable.
• Maintain and update product listings, ensuring accurate pricing, descriptions, and stock availability to maximise sales and customer trust. Manage the activity and merchandising of the website, ensuring product descriptions, imagery, and information are accurate.
• Work together with our UI/UX Designer to jointly lead on creative direction and ensure all website design elements align with brand guidelines, improving usability and visual appeal.
• Work with the product team to plan and execute product launches and ensure new products are well-supported by marketing. Plan and execute seasonal promotions, sales, and marketing campaigns.
• Work collaboratively across teams, including dev, product, logistics, customer service to ensure smooth operations.

About The Company

In 14 years, we’ve grown BullionByPost.co.uk to be the UK’s no.1 online gold and silver bullion dealer. We also operate Gold.co.uk and we’re expanding across the EU and the US with a range of fully localised websites. Join us and be part of a company that values integrity, agility, ambition, clarity, and efficiency.

We Value:

• Integrity – We’re committed to earning trust, doing what is right, acting like owners, and holding ourselves to the highest standards.
• Agility –With a focus on speed and adaptability, we value progress over perfection and are continuously learning and improving.
• Ambition –We push boundaries, make bold bets, and strive to be the best in every aspect.
• Clarity –Through straightforward communication and well-understood goals, we encourage ideas and value honesty.
• Efficiency – Resourcefulness and frugality are our cornerstones. We aim to extract maximum value with minimum input.

If you’re excited to contribute to a growing business and resonate with our values, we would love to hear from you. Apply now and let’s explore how you can make a difference at Jewellery Quarter Bullion.

If you are a passionate and experienced leader eager to make an impact in the precious metals industry, we want to hear from you.