Account Director

Our client services team is growing, and we’re looking for a strategic, commercially savvy Account Director to join us.

As an Account Director at Fresh Egg, you will be responsible for some top tier and enterprise clients, driving client engagement, satisfaction, retention and growth. You’ll enjoy taking the lead on strategic client relationships, ensuring we provide top-notch service delivery, impactful results and client experiences that result in long-term partnerships.

Taking a consultative approach, you’ll spot and proactively create growth opportunities, collaborating with your account team and clients to develop digital marketing strategies and business cases for further investment.

You will form trusted partnerships with your clients with ease. Viewed as an extension of your clients’ internal teams, you’ll provide consultancy to help them deliver better business outcomes and ensure evolving client needs inform Fresh Egg’s product and service innovation. We’re looking for someone with a positive, can-do attitude, a knack for solving problems, and a proactive approach that inspires those around them.

This role will offer the right person considerable opportunities to learn from our team of experts at Fresh Egg, working alongside some incredibly smart and talented individuals who are specialists in their field.

Fresh Egg is among the leading digital marketing agencies in the UK. Our mission is to uncover customer challenges and transform them into digital success. We don’t employ cogs to fit into a machine. We employ exceptional individuals who can help us to outperform expectation consistently.

Skills, knowledge and experience…

• Strong knowledge/experience within our digital channels
• At least two years of account direction experience at a similar level
• Excellent written, verbal, planning and organisation skills
• Ability to build rapport and good relationships with clients, key stakeholders and internal teams
• Good presentation skills and experience of facilitating client meetings and workshops
• Strong negotiation, conflict resolution, problem-solving skills
• Ability to motivate, inspire and collaborate effectively.

We put our people first

People to learn from, people who are in it together and people full of ideas. We, therefore, look after our staff and we’re all rewarded with, amongst other things:

• Early finish every Friday – the weekend starts at 3:00pm
• Input into our company goals – we are all asked for our opinions on where the company should be headed
• A structured training program – built around you, your personal development plan and skills aspirations
• Regular social events (to suit everyone) – quiz nights, escape games, barbecues, D&D, team get-togethers and our infamous Christmas party
• Workplace flexibility – tell us what suits your lifestyle
• Future thinking – enhanced pension contributions, critical illness and death in service packages
• Wellbeing support – financial wellness sessions, a wellness guide, employee savings and cycle scheme access as well as activities and an in-office gym
• Support for families – Enhanced maternity and paternity packages
• A structured induction program – We make sure we give you everything you need to learn about the different functions across Fresh Egg to hit the ground running

Please note this role is based in Worthing, West Sussex

At Fresh Egg, diversity, equality, and inclusion are crucial parts of our DNA. We are committed to creating a workplace that is welcoming and inclusive to all, where all staff feel comfortable being themselves.

We strive to attract and retain a diverse group of employees and promote a culture where everyone feels valued, supported, and empowered to do their best work. We continuously work to ensure that our policies and practices support our commitment to diversity, equality, and inclusion.

We provide equal opportunities for advancement and development for all employees, regardless of their background. We encourage all qualified candidates to apply irrespective of their background, and we never discriminate.

Fresh Egg is committed to building a team representing the diverse communities we serve, and we love welcoming new voices and backgrounds to our team. For us, a diverse workforce brings a range of experiences, skills, and perspectives that enrich our creativity and innovation and help us better serve our clients.