11 Mar, 2019

Social Media Data Analyst

  • Brandwatch
  • Brighton, UK
Full time Digital Marketing Analyst Social Media

Job Description

Brandwatch is the global leader in social intelligence, working with the biggest brands and most admired agencies worldwide. We build smart software solutions that help collect, analyze and share insights from millions of conversations across the web. Home to over 550 people from 30+ different nations, Brandwatch is a place that challenges, motivates and supports its diverse staff to find answers to new problems in an ever-changing social world. Better. Bolder. More Brilliant.

Professional Services is a core component of Customer Success at Brandwatch. As a team, we strive to enable and advance our clients’ use of social data across their organisations by by taking them from data, to insights to actions that have a real business impact and empower our users’ long-term self-sufficiency.

As we continue our global expansion, we are hiring two customer-focused Junior Social Media Analysts to join our dynamic Professional Services team in Brighton.This is an exciting opportunity that offers hands-on work and the flexibility to learn, grow, and develop in the constantly changing landscape of social intelligence.

We’re looking for someone who:

  • Loves using data to answer questions
  • Solves problems for fun and enjoys testing limits
  • Has a keen eye for detail
  • Thrives on helping people
  • Can present technical concepts in business-friendly and user-friendly language
  • Wants to work with a wide variety of brands and use-cases
  • Prefers a hands-on, forward-thinking approach
  • Is comfortable working independently in a deadline-driven environment

In this role, you will:

  • Become a proficient user and advocate of the Brandwatch product suite
  • Implement effective social media measurement solutions on behalf of Brandwatch clients
  • Collaborate with senior colleagues to execute large, complex or novel solutions
  • Perform quality assurance on the work of 3rd party contributors to identify and correct data quality or validity issues
  • Attend client meetings as a subject-matter specialist, and represent your own work in a clear, engaging manner
  • Coordinate scheduling with our top-class Project Management team
  • Provide feedback to guide new product development

You should have:

  • 6+ months experience working independently in an office environment (or similar)
  • Strong time-management and task-management skills
  • Computer literacy, including experience with Microsoft/Google suites (spreadsheets, presentations, documents) and familiarity with social media platforms
  • A degree in an analytical or business-related subject (such as marketing/market research, data analytics, business analytics, linguistics, natural sciences, computer science, engineering, economics, maths, statistics, etc.), or equivalent experience

Icing on the cake:

  • Familiarity with social media data, social analytics platforms, or unstructured text data
  • Familiarity with basic statistical concepts (distributions, significance, sampling)
  • Fluency in French or Spanish would be a bonus

What we offer:

Benefits: We offer a range of benefits including; bike to work scheme, pension contribution and discounted gym memberships.

Culture:
 Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 7 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and above all we support each other
Working for Brandwatch: Brandwatch Brighton is where it all began. We can be found in the vibrant North Laines in our brand new refurbished offices. Whilst we don’t believe in stereotypes, we do host yoga classes and Juice Mondays. We have cupboards bursting with snacks, a well stocked drinks fridge, sushi lunches, flexible working spaces and if you’re lucky we’ll even treat you to an ice-cream on the beach and you can enjoy one of our weekly massages right from the office.

To all recruitment agencies: Brandwatch does not accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.