11 Jan, 2019

Senior Social Media Engagement Manager

  • City & Guilds
  • London, UK
  • £41,950 yearly
Full time Social Media

Job Description

We are looking for a talented individual to improve the way we use our social media channels to reach and engage with influencers and build the brand profile of City & Guilds Group and all other brands associated with the Group.


You will develop and implement the social media engagement strategy for the City & Guilds Group and its brands to ensure we have a consistent approach across the business and can more effectively engage with online influencers.

This will involve working with content developers across the Group to produce, source and manage creative content for the City & Guilds Group brands’ social media channels, ensuring they are interesting and engaging, and reach the right people and organisations at the right time by engaging in issues our audiences care about.

A key aspect of this role will be evaluating the impact this strategy has using a number of online analytics and social media monitoring tools.

About You

A digital natural, you will be equally comfortable setting the social media strategy and training internal stakeholders to making quick judgement calls about appropriate responses across our social channels. Your storytelling approach to social media engagement will move the Group away from a broadcasting approach to true engagement.

Your experience in planning and delivering digital communications in a large complex organisation will be essential when you work across a matrix structure. You will collaborate with the Group Brand and Website Manager, Heads of content and digital within our 3 business areas - Skills Credentialing, Corporate Learning and Technical Training to ensure best practice use of social media.

We want someone with a creative, driven nature who keeps pace with the latest digital trends and is able to use new social media channels for the best results.

Our Story And Mission

The City & Guilds Group is a global leader in skills development. Our purpose is the same today as it has always been, to enable people, organisations and economies to develop their skills for growth. Backed by a Royal Charter, we have more than 135 years of experience in making sure that people can contribute to successful businesses and thriving economies.

Today, the Group consists of City & Guilds, ILM, Kineo, Digitalme, The Oxford Group and Gen2. Our businesses provide a broad and imaginative range of products and services that help people achieve their potential through work-based learning. Together, they set the standards for corporate learning, technical training and skills credentialing. Everything we do – from the way we work, our products and services, to our charitable investments – seeks to make a difference to individuals and communities around the world.

Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone.

What We Offer 

We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.

You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, pension, private healthcare, volunteering opportunities and much more which you can find out about here. 

We welcome a discussion about how this role can work flexibly for you, for example work pattern, location.

Next Steps And How To Apply

If you think this is the role and organisation for you then we would love to hear from you.  Please submit your CV and complete our short application form using the apply button.

As part of the application process, you will be asked to complete a game based assessment. This is an interactive assessment looking at ways of working that will be used with your CV and application form to assess your suitability for our organisation. 

Closing Date

20 Jan, 2019
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