Understanding our clients and how they interact with us is key to everything we do at Hargreaves Lansdown from product development through acquisition and servicing. We put our clients first and ensure we deliver an outstanding experience with every single interaction.
We’ve seen a huge growth of 130% in the volume of traffic to our website and mobile apps over the last three years. We now collect data on 1.4 billion interactions per year and unlocking the huge potential value of this data is where you come in.
Key to your role will be the identification of trends, actions and pain points across the Hargreaves Lansdown website and mobile apps with a view how to we can improve the client experience and commercial performance.
You will receive full and extensive training on the latest in digital analytical tools and techniques as well as benefit from the experience of the existing team. This is an incredible opportunity for someone to kick start their career as a Digital Analyst
This role is ideal for someone with a keen interest in all things digital and a natural curiosity & appreciation of how data can help solve real-world problems
What we’re really looking for is a quick, adaptable learner with a commercial and analytical flare.
The role sits within the Client Insight & Data team, a group of cross discipline analytics specialists at the core of our marketing department who are responsible for
Data is key to everything we do at Hargreaves Lansdown and through close collaboration with the rest of the department and the wider business, your insights and analysis will contribute to the future of one of the UK’s most successful companies.
Key duties and responsibilities:
Essential skills and experience:
Degree in numerate discipline (e.g. mathematics/statistics/economics)
Basic understanding of investments and savings and financial advice
Some experience of analysing data and presenting relevant conclusions
Ability to analyse, model and interpret data
MS Office (particularly Word and Excel)
Able to demonstrate a genuine interest in digital/web technologies
Numerate & methodical mind set.
Patient, diligent and diplomatic.
Ability to manage workload and priorities.
Desirable skills and experience:
Masters/PHD in numerate discipline
Relevant certification in digital analytical tools
Detailed knowledge of financial services and investments
Understanding of web analytics tools such as Adobe or Google Analytics
Data visualisation & storyboarding
Pro-active, confident communicator
Ability to simply convey complex concepts
At Hargreaves Lansdown we do all we can to improve savings and investing. We believe in nurturing innovation, integrity and the brightest ideas. We believe that's the key to our current and future success.
Could your future be here?