15 Nov, 2018

Marketing Operations Specialist

  • Vodafone
  • Newbury, UK
Full time Marketing Operations

Job Description

The future is exciting. Are you ready to join our Enterprise team as our next Marketing Operations Specialist

Your Role

This position will be responsible for driving customer marketing and communications campaigns to our Enterprise base through the lifecycle in order to maximise customer lifetime value and improve engagement.


Key accountabilities


  • Work within an agile squad team together with internal stakeholders including Marketing Shared Services, Marketing, Propositions, Trading, Telesales, Go to market, brand, and customer operation teams to scope and deliver projects.

  • Inputs to development of contact strategies within the customer lifecycle

  • Execute below the line marketing and communications campaigns (Email/SMS/MMS/App/Online) and outbound calling campaigns to customers in line with Customer Value Management (CVM) priorities and commercial objectives.

  • Use customer analytics, test & learn, and measurement within an agile environment to continually improve campaign performance and return on investment for the business.

  • Communication of campaign performance to CVM, segment trading and sales teams.


What’s important to us?

We need someone who has preferably worked within a CRM/ marketing communications environment. With the ability to work within a matrix organisation and to translate marketing activities into financial outcomes. Marketing campaign management experience and also a great attention to detail to be able to carry out the end to end lifecycle.


What’s in it for you?

Great reward with a competitive salary. We will also throw in 28 days’ holiday and a flexible work environment. You will get to work with a fun, diverse and driven team who love what they do and a leadership team who listen, support and inspire you to be your very best!


If all of the above sounds good - apply now!


Our Commitment


Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too.


Vodafone is committed to making reasonable adjustments for all candidates considered to have a disability during the recruitment assessment process. Should you meet the minimum criteria for the role you are applying to, we will contact you to discuss the reasonable adjustments that you may need.

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