02 Nov, 2018

Senior Digital Account Manager

  • iCrossing
  • London, UK
Full time Account Management

Job Description

You will have the opportunity to work on one of iCrossing's flagship accounts, with a brilliant client who is really transforming the way their business operates online.

You will be an account handler with demonstrable experience in digital and proven success when it comes to dealing with clients within well-known brands and organisations.

You’ll be a strong relationship builder, able to develop trust and confidence across both your client contacts and your account teams that result in mutually beneficial, long term engagements.

Commercially astute, you’ll be expected to identify and realise growth opportunities on your accounts, negotiating contracts that drive increases in revenue.

You’ll need to be empathetic, with a focus on finding collaborative solutions to your client’s problems.

You’ll also be comfortable leading not only meetings and presentations but also the strategic direction of your accounts.

Skills, knowledge and experience required

  • Proven ability to develop deep long lasting relationships with senior client contacts
  • Proven ability to retain client portfolio to agreed KPI’s
  • Proven ability to develop increased revenue from their client portfolio
  • Proven ability to drive delivery of the campaigns for their client portfolio to a high quality
  • Consistent high net promoter scores from their client contacts
  • Strong client management and relationship skills
  • A deep and thorough understanding of their clients businesses and vertical markets in which they operate
  • Proven ability to establish client objectives and manage client expectations
  • An established record of having a “can do” attitude
  • Proven record of keeping their promises to clients
  • A thorough understanding of iCrossing’s product portfolio and its benefits
  • Strong listening and questioning skills with acute attention to detail
  • Confidence in presenting technical and marketing information in a variety of mediums to senior client contacts
  • Strong communication skills in all disciplines including written, oral, email and presentation
  • Capable of hands on problem-solving, with ability to generate ideas and solutions
  • Ability to cope with competing demands and to prioritise tasks
  • Understanding of the importance of personal development and ability to work toward achieving agreed actions
  • A good understanding of what it takes to maintain and develop the most productive client relationships
  • Experience in project managing campaigns, co-ordinating team members, developing timetables and setting deadlines in order to achieve client objectives
  • Excellent organisational and time management skills
  • Ability to create and maintain accurate/accessible records and organised documentation using CRM
  • Ability to keep and maintain confidential information
  • Ability to analyse results, identify and explain any variance from targets
  • Pro-active and responsive insight into client expectations and requirements
  • Ability to lead by example, contributing and sharing best practices/knowledge/resources and ideas

Examples of touch points with other areas of iCrossing

As a Senior Account Manager at iCrossing you’ll be working closely with all the different departments and disciplines. You’ll be expected to be as comfortable talking to the Head of Search about a potential new opportunity as you will be liaising with the Finance team on a contract, to giving feedback to the Content team on a design, or discussing campaign performance with a Paid Media Strategist.

About iCrossing UK

iCrossing is a marketing agency for the modern world. And by modern world, we mean a C2B world. As we all know, the consumer is in control. And as consumers lead, brands must follow. Today, success means planning around people, not products.

iCrossing helps brands unleash their potential in this C2B world. We create brand stories and user experiences that deliver superior business results. We offer a service bundle ideally suited for the modern marketer—an innovative blend of performance marketing, insights-driven strategy, impactful creative, and powerful technology.

Our origin in performance media means we love data and we understand user intent. Data and search behaviour drive almost everything we do—whether it’s searching for a breakthrough insight, making quantum leaps in our technology, or creating content that forges a deeper connection with your brand.

iCrossing’s ownership also sets us apart—and delivers significant benefits to our client partners. We are owned by Hearst, the world’s largest independent media, entertainment and content company. As we create marketing solutions for our clients, we use Hearst’s quality content, rich data, powerful platforms, and deep category expertise.

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