20 Sep, 2018

Senior Account Manager

  • Tann Westlake
  • Walberton, UK
  • £35,000 yearly
Full time Account Management

Job Description

Love to join a fast growing and ambitious integrated agency (and Google Partner)? Here’s your chance. Recently relocated to Walberton, West Sussex, Tann Westlake provides creative web design and digital marketing magic to a host of national and global brands. And we’re expanding our team.

Job Description
We are looking for a full-time Senior Account Manager to create long-term, trusting relationships with our clients. The Senior Account Manager’s role is to oversee a portfolio of assigned clients and develop new business from existing clients. You will also manage a team of client services executives helping them to achieve their goals and exceed client expectations.

Ultimately, you should be able to contribute to business growth through creating and maintaining long-term client relationships.

Responsibilities 

  • Serve as the lead point of contact for all client account management matters
  • Build strong, long-term client relationships and maintain frequent contact
  • Negotiate contracts and close agreements
  • Ensure the timely and successful delivery of our services
  • Develop new business with existing clients and nurture new business enquiries, including preparing proposals, pitches and presentations
  • Assist with challenging client requests or issue escalations as needed
  • Supervise and support account executives to ensure client satisfaction
  • Organise and lead regular internal project meetings
  • Attend external client meetings in London and West Sussex

Skills Range

  • A minimum of 3 years’ experience as an account manager within an design or digital agency
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation
  • Solid experience with agency software (e.g. G Suite, Basecamp, Trello, Bugherd, Slack) and MS Office
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills


Person Specification

  • An all round excellent communicator, both internally and externally
  • Outgoing personality with a can-do attitude
  • A strong interest in the design industry and digital marketing world
  • The ability to lead and inspire people around you
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