Marketing Operations Manager

  • Sky
  • Osterley, Isleworth, UK
  • 01 Aug, 2018
Full time Marketing Operations

Job Description

We’re part of Europe’s leading entertainment with over 23 million customers across seven countries, we make life easier by entertaining and connecting people. It’s a genuine team effort. That’s why we want talented people, like you, to join us and help make the future happen.


This is a key role within the marketing & communications team, responsible for ensuring the right information, tools and processes are available for the sales and marketing teams to deliver an optimal prospect and customer experience. They will get involved in just about every aspect of the marketing mix, working closely with stakeholders across the business on multiple projects at once, from the development and delivery of exciting new business initiatives and products, to the delivery of marketing campaigns, sales literature and promotions.


The Perks

As a valued employee, you’ll benefit from a free Sky Q premium package (one off payment required for installation), an excellent pension scheme and private health care. What’s more, you’ll also have access to over 12,000 LinkedIn Learning courses to support your development. As if that’s not enough, our impressive Osterley campus boasts endless restaurants, on-site cinema, on-site gym, and much more to make your experience with us even more enjoyable.

To find out more about working with us, search #LifeatSky on LinkedIn, Twitter or Instagram.


Your Responsibilities

-Develop and maintain core marketing operations processes to support collaboration and communication throughout the department.

-Develop and deliver all sales support literature, including our customer contracts and terms and conditions.

-Be the subject matter expert on our contracts and sales literature, working closely with legal and key stakeholders across the business.

-Key stakeholder in the development and delivery of new products & services responsible for ensuring all legal requirements and customer operational business rules are implemented and delivered.

-Manage the development and delivery of all transactional customer communications

-Manage the delivery of all business requirements to support sales & marketing offers, promotions and activity.

-Monitor the effectiveness of campaigns (pay-per-view) and activities to ensure delivery on budget, providing regular marketing performance reporting, ongoing recommendations and full campaign analysis.

-Maintain, protect and develop a clear and consistent identity for the Sky brand, and the brands specific to Sky Business.

-Develop and maintain strong working relationships with all parties that will influence Sky Business marketing performance such as internal departments, agencies and key Partners


Your Skills

-Minimum of 3yrs marketing experience

-Experience in delivering direct marketing activity across a number of offline & online channels.

-Comfortable & experienced managing budgets with complete autonomy.

-Proven track record of developing sales support tools and commercially sound business cases

-Able to manage and influence internal and external stakeholders across a number of different levels

-Experience working within a high pressured commercial trading environment

-Worked closely with the legal and operational departments of a business managing the operational delivery of sales & marketing campaigns.

-Delivery-focused with exceptional planning and organisational skills.

-Strong decision making and problem solving skills.

-Exceptional attention to detail.

-Excellent communication skills and is confident liaising with stakeholders at all levels

-Commercially focused with resilience / tenacity to deliver in a fast-paced, often changing and challenging environment.

-Strong team player, self-starter, able to work effectively in a fast paced environment and remain calm/positive under pressure.

-Confident negotiator who builds strong relationships and uses experience/personality to influence the positive outcome of decisions.


Ready to work in a dynamic environment alongside talented people who take pride in delivering great results? Apply today.


We’re happy to talk flexible working.


It’s our people that make us Europe’s leading entertainment company. That’s why we work hard to be an inclusive employer, so everyone at Sky can be their best.


If you are successful in your application for this role, your appointment will be subject to receiving a positive outcome from your Criminal Record Check.


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