American Express

  • Brighton, UK

Why American Express?

Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world including recognition amongst the World’s Best Multinational Workplaces by Great Place to Work and Glassdoor’s 2017 Best Places to Work. If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.

Full time
American Express London, UK
Don’t just work for a market leading global company. Help grow one.    This position is an excellent opportunity for an experienced Marketing Manager to drive Global Commercial Services (GCS) business growth in the UK. The successful candidate will be responsible for developing and executing strategies that lead Customers to consider, adopt & use our International Payment (IP) & Business Financing products.   The position will also serve as single point of contact for the Product and Business teams responsible for International Payments and Business Financing – prioritizing and executing marketing projects as required.   Responsibilities Partner with colleagues in Marketing, Account Sales, Product Management & Risk to identify opportunities to x-sell IP and Business Financing Devise and execute marketing campaigns that drive customers to consider, adopt & use IP & Business Financing products to meet their needs Partner with marketing colleagues to exploit opportunities where our products can enhance communications & customer experience Partner with Sales & Account Sales to expand our successful employee referral scheme Represent GCS UK Customer Marketing to our partners in IP Account Sales & Product Management – understanding requirements, prioritizing and executing projects   Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.   Qualifications   Required skills: Knowledge of the B2B payments industry & products Strong ability to identify and manage priorities in a fast-paced work environment.  Adapts well to changing circumstances and make decisions quickly Well-developed project management skills and a demonstrated dedication to execution excellence Marketing campaign execution experience Background of working or closely with Sales or Telemarketing is a plus Demonstrated success in driving results both autonomously and in cooperation with other stakeholders and team members.  Ability to influence, gain support, resolve conflict and work in a matrix organization Strong interpersonal skills – a proven ability to manage relationships, both internal and external in order to deliver on goals Strong team player who is flexible and maintains positive attitude even during changing work priorities highly numerate - data analytics experience is an advantage And last but not least, high energy, an optimistic attitude and ability to have fun are crucial!   Why American Express? There’s a difference between having a job and making a difference.   American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.   We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.   Because we believe that the best way to back our customers is to back our people.   The powerful backing of American Express. Don’t make a difference without it. Don’t live life without it.
03 Dec, 2018
Full time
American Express London, UK
Do the right thing for our customers, our company and your career.   Global Merchant Services Marketing is dedicated to bringing buyers and sellers together and transforming how American Express is welcomed. GMS Marketing is responsible for driving growth, accelerating coverage and enhancing the value of American Express acceptance to merchants and Cardmembers at scale. We focus on enhancing our relationships with millions of merchants of all sizes and while focused on Europe, we also work with commerce hubs across the globe including the U.S, Canada, Latin America, the Caribbean, Europe and the Asia-Pacific region.   It is also critical for GMS Marketing to collaborate effectively with Card Issuing teams and other sister organizations across the Blue Box in order to fully harness the power of the closed loop via mediums including Custom Consulting, Offers, Recommendations, Multi-Merchant Campaigns, Digital Experiences and Brand Awareness. GMS Marketing partners with organisations including Client Management, Marketing Operations, Information Management, Enterprise Digital, Global Advertising and Brand Management and Global Servicing Network   The successful candidate will be assisting in delivering the Amex Offers UK digital platform and working closely with other team members to ensure all digital offers and campaigns are initiated, tracked, setup and reported successfully, supporting the end to end process.   You’ll also be involved in engaging with merchants and selling in the potential value of Amex Offers. You’ll be responsible for merchant outreach, early engagement and sell-in, plus have the opportunity to collaborate with Card Issuing teams and Central Digital teams to setup and promote new offers.   Responsibilities: Own specific elements of the digital offer and campaign set up process, assisting marketing and merchant team to process offers efficiently. Own the set up process for offers sourced from partnerships and ensure strict alignment to partner deadlines. Responsible for all post offer activities such as reporting, analysis and invoicing. Identify and capture opportunities for process improvement and work with other team members to find an effective way of executing these improvements. Promote/sell-in the Amex Offers proposition to prospective partners/merchants. Build marketing relationships between American Express and a broad range of high value merchants. Partner with merchant client managers across a number of industry portfolios to leverage merchant contacts and proactively identify marketing opportunities.   Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.   Qualifications   Required skills: Proactive, highly organised with a positive attitude Close attention to detail Ability to work under pressure and tight deadlines, managing multiple tasks and being able to prioritise accordingly Experience of working with external Partners and supporting a large team Ability to handle objections and negotiate Analytical and results driven with good commercial awareness Computer literate ideally with experience in systems such as SalesForce Project management experience (not essential)   Why American Express? There’s a difference between having a job and making a difference.   American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.   We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.   Because we believe that the best way to back our customers is to back our people.   The powerful backing of American Express. Don’t make a difference without it. Don’t live life without it.
19 Nov, 2018
Full time
American Express London, UK
You’ll do more than the expected. You’ll do the unexpected.   Global Merchant Services Marketing is dedicated to bringing buyers and sellers together and transforming how American Express is welcomed. GMS Marketing is responsible for partnering with GMS markets to drive profitable growth, accelerate coverage and enhance the value of Amex acceptance to merchants and Card Members at scale. We focus on enhancing our relationships with millions of merchants of all shapes and sizes, and our geographic purview includes many commerce hubs across the globe including the U.S, Canada, Latin America, the Caribbean, Europe and the Asia-Pacific region. It is also critical for GMS Marketing to collaborate effectively with Card Issuing teams and other sister organizations across the Blue Box including Client Management, Marketing Operations, Enterprise Digital, Global Advertising and Brand Management and World Service in order to fully harness the power of the closed loop via mediums including Custom Consulting, Offers, Recommendations, Multi-Merchant Campaigns, Digital Experiences and Brand Awareness.   Marketing Executive, Global Client Group, GMS Description: This is an exciting opportunity for someone to work with some of our largest and most strategically important merchants across EMEA. The Global Client Group (GCG) comprises leading Merchants across Airlines, Lodging, Car Rentals, Luxury Retail & Online sectors, you will get to work with some great brands including (but not limited too) Air France & Emirates.    Specifically you will have responsibility for:  Building relationships with our Global Merchants; leading consultative, objective led conversations Partnering closely with the GCG Client Management to build robust marketing plans with merchants Working alongside the European Marketing Organisation to foster relationships across markets Selling in marketing channels unused by merchants to date e.g. Amex Offers Implementing marketing plans utilizing targeted BTL channels (Direct mail, email, web) as well as, ATL channels (magazines, social media, sponsorship etc.) Managing the utilisation and tracking of contractual marketing funds Appointing and managing creative agencies to ensure optimal delivery Rigorous attention to detail around campaign set up, internal governance processes and audits Requesting and analysing post campaign analytics which demonstrate the value of AXP marketing to a wide variety of teams across our Merchant relationships . Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.   Qualifications Required skills: Bachelor’s Degree (or equivalent) preferably in marketing Experience of building marketing plans and implementing them tactically both ATL and BTL Selling in opportunities and getting a partner excited about new channels Passion for marketing, digital marketing and innovation Experience of working with external partners or in a partner facing role Why American Express? There’s a difference between having a job and making a difference.   American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.   We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.   Because we believe that the best way to back our customers is to back our people.   The powerful backing of American Express. Don’t make a difference without it. Don’t live life without it.
09 Nov, 2018
Full time
American Express London, UK
Don’t just work for a market leading global company. Help grow one.   American Express Global Commercial Services (GCS) is a leading issuer and provider of business payment solutions. The UK Core Acquisition team is a leading driver of P&L growth, and this role is responsible for driving incremental business to the franchise through offline marketing Acquisition channels.   This role is responsible for driving lead generation for products across our full commercial suite, and for converting business prospects to new customers. For our Small Business portfolio, we aim to drive high quality leads for our sales teams. For our Corporate portfolio, we focus on lead-gen specific activity to drive interest for our larger customers. This team partners closely with our UK product and sales teams to create our GCS strategy and plans. The team then executes its strategies in partnership with those teams, as well as through a large set of external vendors and agencies along with other marketing and PR functions.    This person will be responsible for developing a holistic strategy across offline ATL media, tele based channels, events, direct marketing etc. They will execute winning offline marketing strategies grounded in data-driven insights through effective targeting and engaging creative. The individual will play a key role partnering across many cross functional internal and external partners and will lead a high performing team. This role reports into the Director of UK Prospect Marketing.   Responsibilities: Manage the team that will do the following: Lead generation & nurture: Responsible for lead generation through delivery and management of end to end offline marketing campaigns detailed in UK Marketing plan Marketing campaigns: Responsible for end to end campaign execution across channels such as events, direct mail, and telemarketing. Includes creative development; managing artwork creation (in and out of house); and processing data requests; overseeing deployment (in and out of house) Content and collateral management: Own UK marketing materials and drive awareness and usage amongst business partners. Includes managing ongoing collateral updates; establishing best in class processes and Customer contact treatments Agency management: Brief and manage agency partners to efficiently and effectively drive campaigns. Includes creative agencies; events agencies printers; etc Stakeholder management: Work in close collaboration with multiple internal stakeholders, such as Sales and Product to understand requirements and optimise processes Reporting: In collaboration with Insights teams, manage reporting dashboards to track and measure campaign performance Budget management: Ownership of the vendor payments process and reconciliation of budget allocated Key drivers of success Execute on plan to drive leads, wins, New Accounts Acquired (NAA), charge volume for GCS Track leads from every marketing campaign and work in partnership with sales teams to drive conversion rates through the sales pipeline, ultimately resulting in NAA Drive alignment between lead generation team and sales teams to identify risks to plan and growth opportunities Deliver reporting and analytics to drive results and investment decisions   Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.   Qualifications   Required skills: Significant work experience in high-growth environments; strong preference for marketing acquisition experience Proven ability leading and managing innovative and effective marketing programs through offline channels A deep understanding of the offline media landscape, and ability to stay ahead of a constantly changing marketplace A strong background in creative marketing with proven ability to develop innovative campaigns that resonate with the audience A proven strategist with demonstrated ability to drive innovation and change with full collaboration of partners Strong followership and relationship skills across multiple cross-functional partners Strong analytical skills and ability to sift through significant amounts of complex data to isolate what matters and hone in on opportunity An exceptional leader who can get the best out of people (employees, internal and external partners) A proven ability to get into the details while staying grounded in the big picture University degree or equivalent experience required, MBA a plus   Why American Express? There’s a difference between having a job and making a difference.   American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.   We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.   Because we believe that the best way to back our customers is to back our people.   The powerful backing of American Express. Don’t make a difference without it. Don’t live life without it.
01 Nov, 2018
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