Disney

  • London, UK
Disney London, UK
01 Jun, 2018
Full time
This exciting opportunity to join the London Disney Store head office team will lead the CRM and Customer Loyalty Strategy for Europe and manage the implementation of this strategy for UK. Reporting into the European Senior Digital Marketing Manager, this role will need to work closely with the UK Digital Acquisition Supervisor to ensure that both the acquisition and retention plans are aligned and delivered effectively to drive traffic and sales as well as Guest loyalty, advocacy and brand favourability for Disney Store UK. This role is responsible for managing the Digital Marketing Coordinator. Responsibilities: Manage the UK Digital Marketing budget in partnership with the UK Digital Acquisition Supervisor to ensure the optimal split between acquisition and retention channels in order to deliver business targets Plan and deliver CRM strategies for Disney Store UK and encourage Guest retention and loyalty Oversee direct communications with Guests through CRM channels including email planning and delivery as well as management of social media platforms Work in partnership with The Walt Disney Company (TWDC) Digital Marketing/CRM teams, TDS Online and IT teams to understand key platform capabilities and ensure these work seamlessly to capture all required TDS Guest information at key points in the Guest lifecycle Lead Guest journey mapping, analysing touch points within the organisation to maximise commercial opportunities Ensure database is segmented effectively for targeted marketing activities Develop testing strategies for all aspects of CRM to ensure most effective approach for audience segments and product categories Develop Guest loyalty initiatives that inject ‘Disney Magic’ into the Disney Store shopping experience and promote advocacy Work in close partnership with the TWDC UK Digital Marketing/CRM teams to maximise opportunities for Disney Store across the wider business Support the EU Senior Digital Marketing Manager and act as an ambassador for CRM and Customer Loyalty within The Disney Store Europe (TDSE), supporting local EU teams and encouraging an environment where all markets continuously share best practice to maximise growth Continuously measure all channels and initiatives against key performance indicators and improve the effectiveness of the marketing activity through analysis of campaign results, consumer insight and best practice benchmarks Explore new business opportunities and marketing activities to further grow Disney Store sales Educate the rest of the TDSE Marketing dept, and other members of the TDSE business, on CRM for retail Work closely with The Disney Store North America (TDSNA) to share best practice Work closely with the Brand Marketing team to maximise exposure and interest in the in-Store activities Training & Professional Development Operate with integrity, champion change and be a good ambassador for TDSE Demonstrate an awareness of others, offer support, share knowledge and be a team player Take ownership of your professional development through regular career conversations with your line manager and utilising all available learning resources Proactively lead your team by example, with a focus on continuous process advancement Manage the training and development of all direct reports ensuring regular objectives are set, reviewed and feedback given Contribute to maintaining and enhancing the standard of training and development being given so that everyone has the tools and resources to do their role effectively and efficiently Basic Qualifications: Extensive experience of direct and digital marketing for e-commerce essential, preferably for a European multi-channel retailer Strong background in customer acquisition, re-engagement and retention strategies is essential Understanding of acquisition channels including paid search, affiliates, SEO is essential Proven budget management experience. Web analytics experience essential (Omniture experience preferred) Graduate calibre Commercial with good understanding of brand management Preferred Qualifications: Proactive and enthusiastic team player Creative with the ability to view situations commercially Confident and articulate communicator capable of inspiring collaboration in an organisation Autonomous Data literature and analytical Understanding of European local market culture Additional Information: Possible European travel To contribute to ad-hoc projects as the business requires Different to contracted hours and/or additional hours may be required to meet business needs About Disney Store: Disney store, which debuted in 1987, carries high-quality products, including exclusive product lines that support and promote Disney’s key entertainment initiatives and characters from Disney, Pixar, Star Wars and Marvel. shopDisney.com is the ecommerce destination for guests of all ages, offering a curated selection of the best product from Disney store, Disney Consumer Products licensees, global collections and collaborations, and Disney Parks and Resorts, including trend fashion and accessories, toys, home and collectibles. Disney store and shopDisney offer magical shopping experiences that can only be delivered by Disney, one of the world’s largest and most successful entertainment companies. There are currently more than 240 Disney store locations in North America; more than 40 Disney store locations in Japan; two locations in Shanghai, China including a flagship; and more than 70 Disney store locations in Denmark, France, Germany, Ireland, Italy, Portugal, Spain, and the United Kingdom.
Disney London, UK
01 Jun, 2018
Contract
The  Search & Performance Marketing Manager, EMEA  plays a key support role in implementing Disney's ‘One Voice, One Vision’ approach across all digital marketing activities throughout EMEA. The role will work with the  Director, Digital Marketing, Social & Search, EMEA , and the Senior Technical Manager, EMEA , and various regional & local stakeholders to create high quality, digital experiences for Disney’s audiences. These experiences will address constantly changing consumer expectations, drive brand loyalty through engaging content, and guide consumers along the path to purchase. The core contribution of this role is to provide best in class search and performance marketing strategy, whilst articulating specific & measurable business objectives and KPIs that ultimately lead to increased engagement and overall increased value to Disney.   Responsibilities: Management of agencies and partners to deliver effective integrated Search and Programmatic campaigns Ensure clear and measureable objectives and KPI’s are assigned for every campaign (whether that be “always on” activates and/or “tent pole” campaigns) Incorporate all insights & learnings back into new and ongoing campaigns – always striving for efficiencies Communicate learnings and best practice guidelines across EMEA creating a community of shared expertise Develop and manage external and internal partnerships to maximise the mutual benefits of sharing data and/or executing performance campaigns Ensure the right tools are in place across EMEA enabling consistent monitoring and measurement of acquisition marketing campaigns Work closely with key internal digital marketing teams (Channel, Studio and Disney Store), ensuring strategies are aligned to effectively deliver against KPIs Basic Qualifications: Extensive work experience across Digital with proven Search and Performance marketing experience Experience executing Search and Performance campaigns, with the ability to connect high level business objectives to specific tactics and the technology behind them. Proven SEM and Programmatic experience across multiple platforms with numerous stakeholders Solid understanding of performance marketing, conversion attribution, and online customer acquisition Experience and solid application of bidder tools (DSPs, SSPs, Search, etc.) Experience with A/B and multivariate experiments Solid understanding of the ad tech ecosystem and how various tools are applied (list) Thorough understanding of performance platforms, i.e. Google Shopping, Amazon Marketing Services, and Facebook Product Ads Up-to-date with the latest trends and best practices in SEO, SEM, and Programmatic Experience with website analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends) beneficial Management experience of a small team with external stakeholders Demonstrable experience across all aspects of digital acquisition and how it fits within the wider channel/media mix Preferred Qualifications: Ability to deliver holistic Search & Performance campaigns that provide strategic leadership and efficient use of combined channels Ability to read your audience, adapt quickly, manage stakeholder needs across a complex matrix organisation Confident with technology – strong writing and presenting skills to make technology easy to understand to a non-tech business and legal audiences Motivational, inspirational, team player Results oriented – focused on meeting and exceeding established KPIs Strong Organizational Skills – Attention to detail and ability to implement solid processes Resourceful and pro-active – resolve conflict & looks for solutions and information in creative ways Ability to demonstrate experience of operating across a complex matrix organisation Strong negotiating and influencing skills Adaptable and flexible (with working hours, travel, getting things done) Interested in trends, new initiatives, and keeping up with the latest industry news Problem solver Creative and analytical thinker – can identify & drive opportunities Brave – not afraid to test, take risk, challenge authority Additional Information: This position is offered as a 12 month fixed term contract. Applicants must have the existing right to work in the UK.