At Hargreaves Lansdown we do all we can to improve savings and investing. We believe in nurturing innovation, integrity and the brightest ideas. We believe that's the key to our current and future success.

Could your future be here?

Hargreaves Lansdown
28 Apr, 2018
Full time
Understanding our clients and how they interact with us is key to everything we do at Hargreaves Lansdown from product development through acquisition and servicing. We put our clients first and ensure we deliver an outstanding experience with every single interaction.   We’ve seen a huge growth of 130% in the volume of traffic to our website and mobile apps over the last three years. We now collect data on 1.4 billion interactions per year and unlocking the huge potential value of this data is where you come in.   Key to your role will be the identification of trends, actions and pain points across the Hargreaves Lansdown website and mobile apps with a view how to we can improve the client experience and commercial performance.   You will receive full and extensive training on the latest in digital analytical tools and techniques as well as benefit from the experience of the existing team. This is an incredible opportunity for someone to kick start their career as a Digital Analyst   This role is ideal for someone with a keen interest in all things digital and a natural curiosity & appreciation of how data can help solve real-world problems   What we’re really looking for is a quick, adaptable learner with a commercial and analytical flare.   The role sits within the Client Insight & Data team, a group of cross discipline analytics specialists at the core of our marketing department who are responsible for Developing our understand of our clients and our addressable audience Understanding how, why and when our clients interact with us across every touch point Creating models that predict what our clients might do next and targeting them appropriately Measuring and understanding the performance of the department and the business as a whole Data is key to everything we do at Hargreaves Lansdown and through close collaboration with the rest of the department and the wider business, your insights and analysis will contribute to the future of one of the UK’s most successful companies.   Key duties and responsibilities:  Proactively identify, analyse and distribute insights relating to the performance of the HL website and mobile apps Supporting stakeholders across the department by answering adhoc requests, drawing actionable insights and providing recommendations Creating reports, dashboards and visualisations to make data accessible to the department Analysing A/B or multivariate digital experience tests Requirements   Essential skills and experience: Degree in numerate discipline (e.g. mathematics/statistics/economics)  Basic understanding of investments and savings and financial advice  Some experience of analysing data and presenting relevant conclusions Ability to analyse, model and interpret data MS Office (particularly Word and Excel) Able to demonstrate a genuine interest in digital/web technologies Numerate & methodical mind set. Patient, diligent and diplomatic. Ability to manage workload and priorities.  Commercially minded Desirable skills and experience: Masters/PHD in numerate discipline  Relevant certification in digital analytical tools  Detailed knowledge of financial services and investments Understanding of web analytics tools such as Adobe or Google Analytics Data visualisation & storyboarding Pro-active, confident communicator  Ability to simply convey complex concepts
Hargreaves Lansdown Bristol, UK
28 Apr, 2018
Full time
Are you driven by exceptional user-experience design? Do you have the vision and ability to produce market-leading experiences delivering measurable results?   If that sounds like you, this is your opportunity to join one of the fastest-growing and most profitable companies listed on the FTSE 100 in the UK.   The role: Day-to-day duties will include design experience guidance within the design and content teams across the business. You will work collaboratively with the head of user experience, product owners, development teams, digital designers and business stakeholders to ensure an efficient transition of the interactive design into development, release and evaluation.    You will have a strong customer focus with expert-level knowledge of ecommerce, user experience and interaction design and be keen to demonstrate it hands-on.   You will create engaging, simple and commercially successful experiences. You will have strong influencing and mediation skills with both senior stakeholders and peers as this is crucial within this role.   If you are looking for a challenging role in an innovative and agile organisation, where innovation is highly regarded then this is the role for you.   Key duties and responsibilities: You will be responsible for conducting requirements analysis including scenarios, task analysis, usability testing, and competitor analysis. Collaborating with the Business Owners, Tech, and Creative and Marketing teams You’ll champion the customer needs, making realisable, innovative and cross-device recommendations and solutions for improving the experience (i.e. usability, interaction design and functionality) of our web sites and apps via collaborative design workshops, lo-to-high fidelity concepting, wireframing and prototyping You’ll need to develop and maintain a deep understanding of the customer, their behaviours, needs, passions and expectations. Dissemination of this knowledge and insight within teams and to the product owners will be a key responsibility Collaborating with digital teams you will need to integrate design methodologies and approaches into the day-to-day delivery process utilising the appropriate methods and tools to provide insights to inform priorities and support innovation. Methods available already, though not limited to A/B testing, MVT testing, remote testing, card sorting and in-lab user testing (as and when required) Requirements We are looking for a strong influencer, with quick comprehension and mediation skills. Someone who is comfortable liaising at all levels within the business with an exceptional customer-focus with expert knowledge of ecommerce, usability and experience design. You will have: Strong influencing, comprehension and mediation skills Comfortable liaising at all levels within the business Exceptional customer-focus with expert knowledge of ecommerce, usability and experience design Demonstrable experience in delivering fun, innovative and cross-device/responsive interface designs that have delivered commercial success Excellent oral and written communication skills Expert knowledge of visual design tools Excellent analytical ability A very good understanding of platform constraints, browsers and accessibility guidelines Experience with optimising websites for mobile devices, transactional secure environments and tablet and mobile apps A keen interest and awareness of future developments in website trends and innovations
Hargreaves Lansdown Bristol, UK
28 Apr, 2018
Full time
This is a great opportunity to help shape the way in which one of the UK’s most successful companies executes its direct marketing. Having just migrated to Adobe Campaign, we are looking to recruit a talented Campaign Analyst to help us meet our marketing automation ambitions.   We are looking for someone with a real appreciation of data and databases as well as a good working knowledge of Adobe Campaign. Specifically, we are looking for someone with experience in creating triggered and automated workflows. As well as creating these workflows you will assist with the design and configuration of the data model within Adobe. You will quickly become the go to person/technical liaison for how to utilise and make the most of the application.   The role sits within the Client Insight & Data team who are responsible for providing the data and insights which help shape our business. Within the team you will benefit from the knowledge and analytics from our insight analysts who will support you by sharing knowledge and proving insights into behaviors. Our Data Scientists will support you by creating models which predict or explain client behaviors and managing data pipelines into Adobe Campaign.   You will also collaborate with the rest of the marketing department. Our Digital Marketing Executives are on hand to design and create the individual deliveries and our email specialists will work closely with you to plan and sequence the actual deliveries.   We are looking for someone with a mix of strong technical skills, great commercial focus and a wealth of industry knowledge to turn your ideas into reality.   This is a varied role where no two days will feel the same and is an incredible opportunity for someone with the right skills to help drive the future growth of a highly successful FTSE 100 company.   Key duties and responsibilities:  Design and create automated & triggered multi-channel marketing campaigns utilising Adobe Campaign Design and configure Adobe Campaign to increase the number of campaigns executed natively in the application. Query and collate data from various databases/adobe analytics to execute adhoc campaigns Proactively identify efficiencies and opportunities to improve the targeting of campaigns. Requirements   Essential skills and experience: Degree in numerate discipline (e.g. mathematics/statistics) Basic understanding of investments, savings and financial advice  DPA 1998/GDPR 2+ years’ experience with Adobe Campaign SQL MS Office, Excel Highly driven with a proven background in delivering results. Numerate & methodical mind set. Patient, diligent and diplomatic. Ability to manage workload and priorities. Pro-active, confident communicator.   Desirable skills and experience: Adobe Campaign Certification Relevant experience in financial services  Data Modelling & ETL processes XML JavaScript HTML Big Data Technologies (Spark/Hive/Hue etc) Ability to impart knowledge and techniques to others