Vodafone

  • Newbury, UK
Full time
Vodafone Newbury, UK
The future is exciting. Are you ready to join our Enterprise team as our next  Marketing Operations Specialist ?  Your Role This position will be responsible for driving customer marketing and communications campaigns to our Enterprise base through the lifecycle in order to maximise customer lifetime value and improve engagement.   Key accountabilities   Work within an agile squad team together with internal stakeholders including Marketing Shared Services, Marketing, Propositions, Trading, Telesales, Go to market, brand, and customer operation teams to scope and deliver projects. Inputs to development of contact strategies within the customer lifecycle Execute below the line marketing and communications campaigns (Email/SMS/MMS/App/Online) and outbound calling campaigns to customers in line with Customer Value Management (CVM) priorities and commercial objectives. Use customer analytics, test & learn, and measurement within an agile environment to continually improve campaign performance and return on investment for the business. Communication of campaign performance to CVM, segment trading and sales teams.   What’s important to us? We need someone who has preferably worked within a CRM/ marketing communications environment. With the ability to work within a matrix organisation and to translate marketing activities into financial outcomes. Marketing campaign management experience and also a great attention to detail to be able to carry out the end to end lifecycle.   What’s in it for you? Great reward with a competitive salary. We will also throw in 28 days’ holiday and a flexible work environment. You will get to work with a fun, diverse and driven team who love what they do and a leadership team who listen, support and inspire you to be your very best!   If all of the above sounds good - apply now!   Our Commitment   Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too.   Vodafone is committed to making reasonable adjustments for all candidates considered to have a disability during the recruitment assessment process. Should you meet the minimum criteria for the role you are applying to, we will contact you to discuss the reasonable adjustments that you may need.
15 Nov, 2018
Full time
Vodafone London, UK
he team you will be part of  This role is for an analyst within the consumer agile squad, helping to shape and report on the work being delivered from the team, and which impacts our enterprise segments. You will be an active and fully collaborative member of the squad, working within this team day to day. You would be part of the analytics chapter, coming together regularly to share learnings and present updates.    What your role will be  • Analysing the end to end digital journeys from the customer’s perspective, measuring drop off rates, bounce rate, and cost effectiveness.  • Recommending ways to improve and optimise traffic inputs  • Pull multiple sources of data to form actionable reporting.  • Problem resolution based on analysis of factual information and making timely recommendations    Skills you will need to excel at this role  • You would need to have experience with Adobe Analytics (or similar), and use of Adobe Target and/or Adobe Audience Manager would be distinct advantage.  • You should be comfortable with the technical side of digital, with a basic understanding of SQL and JavaScript. Excel skills would be assumed, but the most important asset would be an inquisitive mind, a willingness to learn, and to share your knowledge with others.  • You would work hand in hand with the wider digital analytics teams both on shore and off shore to transform data into insight fit for sharing across the wider business, with a relentless focus on automation and transferring data into real time, actionable insight    Digital at Vodafone  Whilst our digital journeys continuously evolve to keep up with customer expectations and push Vodafone into becoming a digital leader, the need for
15 Nov, 2018
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