Artemis Marketing Hurstpierpoint, Hassocks, UK
The role of the Account Manager is to effectively manage our client portfolio to help our clients improve their web presence. You will have solid Account Management experience from an Agency background and be able to create and maintain long-term client relationships. Role and Responsibilities Key responsibilities of the Account Manager include: Maintaining good, healthy client relationships through regular phone, email and face to face meetings Collaboratively working with the Technical SEO Team to define the correct strategy and delivery schedule to meet the needs and objectives of the client Overseeing the quality of service delivery in terms of efficiency and client satisfaction Working with client development plans and internal processes to deliver long-term client relationships Documenting all client contact to share with the client and internal stakeholders Reporting regularly to the Account Director on the status of your clients Ensuring the delivery of monthly marketing reports to clients within the first 4 working days of the month, including an account manager’s report summarising the month’s activities and how they align with the client and campaign objectives Identifying and presenting new business opportunities to your portfolio of clients to grow agency revenues Analysis, tracking and monitoring of rankings, conversions and traffic using a wide range of tools Management of client budgets Person Specification Important personal qualities the Account Manager should bring to the role include: Educational Attainment: University degree or equivalent Technical Knowledge required: Excellent IT and web literacy including Microsoft Office and Outlook Ability to learn new software digital processes quickly and easily Knowledge of digital marketing is desirable, but an interest is key Some SEO knowledge desirable but not essential Experience required: A minimum of 2 years SEO account management experience, gained working within an agency Experience of working in a fast-paced industry with competing client demands, and an exceptional ability to work methodically and with a high level of attention to detail Skills required: Good understanding of SEO practices Advanced knowledge of Microsoft Excel and PowerPoint, along with project management, time and resource management tools Strong self-motivational and confident interpersonal skills to effectively communicate across all levels of management and with all stakeholders Strong project and account planning skills to ensure effective management of client expectations to deliver relevance and quality on a daily basis A demonstrable passion and shared ambition to deliver client business objectives from the very outset, and to ensure that each project makes a positive contribution to the overall client strategy Exceptional communication skills, both written and verbal Experience of successfully managing a diverse range of SME clients Personal qualities: A natural and confident communicator with a flair for building and nurturing strong relationships with all stakeholders Commercial acumen to identify business opportunities for clients and for Artemis, while delivering excellent results Exceptional analytical and problem-solving skills and a keen understanding of the importance of technical and financial data A keen team player across the board, able to take ownership of client projects in a calm and professional manner and turn strategy into successful implementation First rate project/account management skills, from interpreting the client brief to communicating with service delivery teams to managing, meeting and exceeding client expectations Responsive can-do attitude and the ability to prioritise client needs across multiple accounts, often in the face of rapidly changing needs Company Benefits Combined with a never ending supply of tea, coffee, daily fresh fruit and the delightful Sussex countryside on the office doorstep, Artemis offer much more than just a friendly team working environment. In return for your hard work and dedication, Artemis offer: 28 days’ annual leave (inc’ all bank holidays) Additional time off between Christmas and New Year* Annual bonus scheme* Subsidised country club/gym membership* Eyecare vouchers* Paid day off on your birthday* A commitment to professional development Free car parking Team building days and social events * Conditions apply Due to the beautiful rural location of our UK offices, you’ll need your own transport.
20 Jun, 2019